Service Request Ticket - # 75613

Service Request Information

CONTACT Name Tankersley, Daniel   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 02, 2020 04:22 PM
Department Creative Arts Phone 89658
Location Email tankersley@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20160084[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple iMac 27-inch w/ Retina 5K display #Z0SD
Serial No. D25S40P2GQ18 Location PDR

CPU Intel Core i7(4.0GHz quad)


OS MAC OS X 10.12 (macOS Sierra) Software Microsoft Desktop Education license allows install of Office 201* for MAC XXXX2016005511;

Wired NIC A8:60:B6:00:4A:54


Wireless NIC 28:F0:76:4B:E0:9A


Bluetooth NIC 28:F0:76:4B:E0:9B

TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact rjohnson17@wou.edu 88925

Tracking

Entered by Date Memo
Reggie Johnson
Email

Public
Entered by Date Memo
Reggie Johnson Mar 05, 2020 10:07 AM 
Status changed from (1) Pending to (5) Completed
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Reggie Johnson Mar 03, 2020 04:12 PM 
Needed to update 
driver and allow 
wacom drivers in 
security and privacy 
> accessibility
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Reggie Johnson Mar 03, 2020 01:47 PM 
Task reassigned to Reggie Johnson.
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Alix Karkanen Mar 02, 2020 04:22 PM 
****This is an email****
Hello,

One of my students is having trouble getting 
Wacom tablets to work with the computer she 
sits at for animation class. It's an iMac, WOU 
# 20160084[Edit Inv]. The Wacom tablet seems to be 
recognized in the System Preferences, but it 
doesn't do anything in the Finder or in 
Photoshop. Could you please troubleshoot this 
and help get it working? Any of the Wacom 
Intuos tablets located in RWEC 109 under the 
table at the front of the room can be used to 
test this out. Thanks!
Just about anytime is fine, I think. The room 
is an open lab except during our class, which 
next meets on Wednesday at 2pm. It would be 
great to have the issue solved by then, if 
possible. Thanks!
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