Service Request Ticket

Service Request Information

CONTACT	Name	Student, Student	Date	Mar 03, 2020 08:19 AM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130179 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	288M8Y1	Description	Dell OptiPlex 9010 SFF, Intel Core i7, 8M, 3.4GHz
	Serial No.	288M8Y1	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)
	OS	Windows 7 Pro, 64 bit	Software	Office Pro Plus 2013 from P0091562
	Wired NIC	B8:CA:3A:8A:DF:56

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	ppuett16@wou.edu	88925

Entered by	Date	Memo
Peter Puettmann			Email Public
Entered by	Date	Memo
Peter Puettmann	May 12, 2021 08:49 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Peter Puettmann	May 12, 2021 08:49 AM	resolved.	Add Attachment
Peter Puettmann	Jul 21, 2020 11:21 AM	checking out after lunch	Add Attachment
Megan Thibeault	Jul 21, 2020 09:30 AM	Task reassigned to Peter Puettmann.	Add Attachment
Megan Thibeault	Jul 21, 2020 09:30 AM	Since you are in the labs, figured I'd pass this your way.	Add Attachment
Reggie Johnson	Mar 20, 2020 12:15 PM	Task reassigned to UCS Tech.	Add Attachment
Reggie Johnson	Mar 11, 2020 08:28 AM	Task reassigned to Reggie Johnson.	Add Attachment
Reggie Johnson	Mar 06, 2020 10:29 AM	updated inventory	Add Attachment
Reggie Johnson	Mar 06, 2020 10:18 AM	Task reassigned to UCS Tech.	Add Attachment
Reggie Johnson	Mar 06, 2020 10:06 AM	Rebooted cpu and it worked. 3 other cpus are not turning on in this lab they are 9010's 20130181, 20130180, 20130185 replaced by loaners 20140219, 20130854, 20150667	Add Attachment
Reggie Johnson	Mar 03, 2020 01:41 PM	Task reassigned to Reggie Johnson.	Add Attachment
Alix Karkanen	Mar 03, 2020 08:19 AM	**This is an email** Hey! It's Stephanie, I'm in class in NS 123 and their is a computer that I had reported had a "hard drive not found" error and techs came and it was working but now it seems to have that error again	Add Attachment