Service Request Ticket

Service Request Information

CONTACT	Name	Chiles, Rebecca	Date	Mar 03, 2020 09:10 AM
	Department	Campus Public Safety	Phone	88481
	Location		Email	chilesr@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20161090 (opens in a new window)	Bldg/Room	PS
	Service Tag		Description	Apple MacBook Air 13-inch #Z0TB
	Serial No.	C1MTQ2USH3QK	Location	Public Safety Patrol Car
	CPU	Intel Core i7(2.2GHz dual-core , 4MB L3 cache)
	OS	MAC OS X 10.11 (El Capitan)	Software	Microsoft Desktop Education license allows install of Office 201* for MAC and above XXXX2016005511
	Wireless NIC	D4:61:9D:0B:BB:28
	Bluetooth NIC	D4:61:9D:0B:BB:29

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	jcollinsworth17@wou.edu	88925

Entered by	Date	Memo
Joe Collinsworth			Email Public
Entered by	Date	Memo
Joe Collinsworth	Mar 04, 2020 08:54 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Joe Collinsworth	Mar 04, 2020 08:54 AM	Good to go	Add Attachment
Joe Collinsworth	Mar 04, 2020 07:38 AM	**This is an outgoing email** Hi Rebecca, I heard Kat delivered your laptop yesterday and I wanted to come follow up today and have you log in so I can finish the update. Let me know when you are available and I will come by. Thank you Joe	Add Attachment Public
Joe Collinsworth	Mar 03, 2020 03:46 PM	Laptop got delivered back, will check in tomorrow	Add Attachment
Joe Collinsworth	Mar 03, 2020 11:48 AM	Jamf is screwed up and none of us have admin rights. Could you take it back to her and have her login, then create a ucsadmin account with her admin rights. Then we can reset jamf from the command line	Add Attachment
Joe Collinsworth	Mar 03, 2020 10:48 AM	Needs to be updated to 10.14, working on it now	Add Attachment
Joe Collinsworth	Mar 03, 2020 10:48 AM	All portal stuff looks good, had her log in successfully on multiple browsers	Add Attachment
Joe Collinsworth	Mar 03, 2020 10:47 AM	Task reassigned to Joe Collinsworth.	Add Attachment
Reggie Johnson	Mar 03, 2020 10:26 AM	Task reassigned to Reggie Johnson.	Add Attachment
Alix Karkanen	Mar 03, 2020 09:10 AM	Rebecca is trying to sign in to Portal but its saying there is not network available Error 3.0	Add Attachment