Service Request Ticket - # 75617

Service Request Information

CONTACT Name Cardinal, Marita   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 03, 2020 11:53 AM
Department Health & Exercise Science Phone 88023
Location Email cardinm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20150681[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
Serial No. D25RV0FLGG7D Location PDR

CPU Intel Core i5(2.7GHz Quade-core, 6MB L3)


OS MAC OS X 10.14 (Mojave) Software Microsoft Desktop Education-(EES) OFFICE for MAC XXXX2015004715

Wired NIC 38:C9:86:49:E0:B3


Wireless NIC 28:F0:76:48:3E:06


Bluetooth NIC 28:F0:76:48:3E:07

TECHS Submitted by Katherine Reynoso Contact kreynoso15@wou.edu 88925
Primary Technician Contact kreynoso15@wou.edu 88925

Tracking

Entered by Date Memo
Katherine Reynoso
Email

Public
Entered by Date Memo
Katherine Reynoso Mar 06, 2020 01:35 PM 
Status changed from (1) Pending to (5) Completed
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Katherine Reynoso Mar 06, 2020 01:35 PM 
Jamf is still not working, but it's fine. It's on 
10.14
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Stephanie Magee Mar 05, 2020 02:07 PM 
****This is an email****
Yes, that would be fine. I won’t be at WOU 
tomorrow/Friday, so go ahead and ask Jenna 
Otto, our Division Administrative Assistant to 
let you in. Just make sure to lock the door on 
your way out.

Thanks for all your help. I’ll check it out 
next Monday when I’m back in my office.
Marita
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Katherine Reynoso Mar 05, 2020 01:45 PM 
****This is an outgoing email****
Hi Marita,

I need some additional information regarding 
service request #75617

Description: **3/4 @2:00 PM Mac OS Update NO 
REIMAGE

I'm Katherine, I helped you yesterday with your 
computer. I was able to update your computer to 
Mojave and it looks like it is working correctly. 
I'm just checking-in to see if you have any 
issues or questions?

There is one last update that needs to be done 
with the computer, that we just noticed from our 
system. It will quick, and you don't need to be 
there. Do you mind if I can come by tomorrow at 
12:00 PM, would it be okay if I get the office 
administrator to let me in?

Thank You,
Katherine
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Public
Katherine Reynoso Mar 04, 2020 03:19 PM 
On 10.14
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Katherine Reynoso Mar 04, 2020 08:02 AM 
Task reassigned to Katherine Reynoso.
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Katherine Reynoso Mar 03, 2020 11:53 AM 
****This is an email****
Dear Katherine:

Do I need to be there for that full time (half a 
day)? Or, how does this process work? My office 
hours are from noon - 2:30 on Mon/Wed during the 
next three weeks so maybe one of those days could 
work? Again, I’m not sure what I need to do 
during the process. For example, can I meet with 
a student while the UCS staff person is working 
on my computer?

Thanks,
Marita
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