Service Request Ticket

Service Request Information

CONTACT	Name	Vamadevan Arimoto, Miyuki	Date	Mar 03, 2020 12:03 PM
	Department	Criminal Justice	Phone	88317
	Location		Email	arimotom@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20161070 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple iMac 21.5-inch 4K 3.0GHz Quad Intel i5 #Z0TK
	Serial No.	C02TV4NCJ1G9	Location	PDR
	CPU	Intel Core i5(3.0GHz quad -core)
	OS	MAC OS X 10.12 (macOS Sierra)	Software	Microsoft Desktop Education license allows install of Office 201* for MAC XXXX2016005511;
	Wired NIC	98:10:E8:F3:72:DB
	Wireless NIC	98:9E:63:3A:B5:D6
	Bluetooth NIC	98:9E:63:3A:B5:D7

TECHS	Submitted by	Katherine Reynoso	Contact	kreynoso15@wou.edu	88925
	Primary Technician		Contact	kreynoso15@wou.edu	88925

Entered by	Date	Memo
Katherine Reynoso			Email Public
Entered by	Date	Memo
Katherine Reynoso	Mar 06, 2020 04:27 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Katherine Reynoso	Mar 06, 2020 04:18 PM	**This is an outgoing email Hi Miyuki, I need some additional information regarding service request #75620 Description: 3/6 1:00 PM Mac os Update NO REIMAGE I'm Katherine with UCS, I came by to update your computer earlier today. It should have finished by now, if not earlier. I'm just checking-in to see if everything is working correctly and you are not experiencing any problems. Let me know if you have any questions or issues. Thank You, Katherine Reynoso	Add Attachment Public
Katherine Reynoso	Mar 04, 2020 08:32 AM	Task reassigned to Katherine Reynoso.	Add Attachment
Katherine Reynoso	Mar 04, 2020 08:32 AM	**This is an email** Hi Katherine, Friday works fine with me. I'll be out of office 2-3 for a meeting but I'll be there 11-4:00 except for that one hour. Thank you so much! Miyuki	Add Attachment
Katherine Reynoso	Mar 03, 2020 12:03 PM	**This is an email** Hi Katherine, Thank you for reaching out to me. You could send me someone next week either Tuesday or Friday afternoon. Does either work for you? Is my presence not required, correct? Thanks! Miyuki *	Add Attachment