Service Request Ticket - # 75621

Service Request Information

CONTACT Name Plec, Emily   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 03, 2020 12:08 PM
Department Humanities Division Phone 88819
Location Email plece@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20141269[Edit Inv] (opens in a new window) Bldg/Room BELL 114
Service Tag Description Apple MacBook Air 13.3(replaced RMA model change)
Serial No. C1MTK8GXJ1WL Location Emily Plec, Speech

CPU Intel Core i5(1.7GHz, dual-core, 3MB L3)


OS MAC OS X 10.10 (Yosemite) Software MS Office 2011 Std for MAC from XXXX2014004298

Wireless NIC E0:AC:CB:6C:CF:B4


Bluetooth NIC E0:AC:CB:6C:CF:B5

TECHS Submitted by Katherine Reynoso Contact kreynoso15@wou.edu 88925
Primary Technician Contact laronson20@wou.edu 88925

Tracking

Entered by Date Memo
Lauryn Aronson
Email

Public
Entered by Date Memo
Lauryn Aronson Jul 12, 2021 11:01 AM 
Status changed from (7) Waiting for Contact to (5) Completed
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Lauryn Aronson Jul 12, 2021 11:01 AM 
user didn't know what this is referring to; going to close ticket
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Lauryn Aronson Jul 06, 2021 04:53 PM 
Status changed from (1) Pending to (7) Waiting for Contact
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Lauryn Aronson Jul 06, 2021 04:51 PM 
Task reassigned to Lauryn Aronson.
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Lauryn Aronson Jul 06, 2021 01:30 PM 
****This is an outgoing email****
Hi Emily,

We were just following up with you regarding a service request that we have for you.  (#75621)

Description: **3/23 Mac Update NO REIMAGE

We were wondering if this has been resolved for you or if we can still be of assistance with this.  If so, just let us know, we'll be happy to help.

Thanks,
Lauryn Aronson
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Katherine Reynoso Oct 30, 2020 03:22 PM 
Priority changed from (3) Priority to (5) Low Priority.
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Katherine Reynoso Mar 18, 2020 02:54 PM 
****This is an outgoing email****
Hi Emily,

I need some additional information regarding 
service request #75621

Description: **3/23 Mac Update NO REIMAGE

I'm Katherine with UCS. I understand things have 
been very hectic, so I'm just checking-in to see if 
we would still be able to do the update this Monday 
for  your MacBook Air? Let me know if this is still 
a possibility, if you have any questions, feel free 
to contact our front office at 503-838-8925.

Thank You,
Katherine
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Katherine Reynoso Mar 03, 2020 12:08 PM 
****This is an email****
Hi Katherine! I hope you are doing well and enjoy 
working with UCS! It possible, I’d like to 
postpone the update until finals week or spring 
break, if that’s okay with you. How about I drop 
it off on the morning of Monday the 23rd? Do you 
need it sooner? 

Thanks!
Emily

p.s. I have a 2014 laptop so I think I’m due for 
a new one altogether in 2020 or have they changed 
the rotation years?
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