Service Request Ticket

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Service Request Information

CONTACT	Name	McDermeit, Megan	Date	Mar 03, 2020 01:49 PM
	Department	The Research Institute	Phone
	Location		Email	mcdermeitm@mail.wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20190538 (opens in a new window)	Bldg/Room	TODD 249
	Service Tag	479Q1Z2	Description	Dell Latitude 5401, I7-9850H(6 core 2.6GHZ)
	Serial No.	479Q1Z2	Location	Megan McDermeit, TRI starts 3-2-20
	CPU	Intel Core i5-9400H 9thGen(Quad 2.5GHz, 8M Cache)
	OS	Windows 10 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2019009325;
	Wired NIC	98:E7:43:67:A8:C1
	Wireless NIC	50:EB:71:EA:22:AC
	Bluetooth NIC	50:EB:71:EA:22:B0

TECHS	Submitted by	Katherine Reynoso	Contact	kreynoso15@wou.edu	88925
	Primary Technician		Contact	jcollinsworth17@wou.edu	88925

Tracking

Entered by	Date	Memo
Joe Collinsworth			Email Public
Entered by	Date	Memo
Joe Collinsworth	Mar 16, 2020 12:51 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Joe Collinsworth	Mar 16, 2020 12:51 PM	Returned her laptop, got it setup and brought back loaner	Add Attachment
Megan Thibeault	Mar 16, 2020 09:52 AM	Task reassigned to Joe Collinsworth.	Add Attachment
Megan Thibeault	Mar 13, 2020 11:08 AM	**This is an outgoing email Hi Megan, We were just following up with you regarding a service request that we have for you. (#75624) Description: Computer freezing We were wondering when we could drop off your laptop to you. We will be available after 12pm today. Thanks, Megan Thibeault	Add Attachment Public
Megan Thibeault	Mar 13, 2020 11:07 AM	Status changed from (3) Order in Process to (1) Pending	Add Attachment
Megan Thibeault	Mar 13, 2020 11:07 AM	Laptop is ready to go!	Add Attachment
Megan Thibeault	Mar 11, 2020 08:08 AM	**This is an outgoing email Hi Megan, We were just following up with you regarding a service request that we have for you. (#75624) Description: Computer freezing I just wanted to give you an update on your laptop. We are hoping we can get the motherboard replaced but our team has been in charge of cleaning all the labs on campus so it could be another couple days before we can get it back to you. Sorry for the inconvenience. Thanks, Megan Thibeault	Add Attachment Public
Megan Thibeault	Mar 11, 2020 08:00 AM	Create Dispatch: Success You have successfully submitted request SR1019148025.	Add Attachment
Megan Thibeault	Mar 06, 2020 11:26 AM	**This is an email** Current Status: Your service request has been processed and replacement part(s) have been ordered.	Add Attachment
Megan Thibeault	Mar 06, 2020 07:31 AM	Status changed from (1) Pending to (3) Order in Process	Add Attachment
Megan Thibeault	Mar 06, 2020 07:31 AM	Create Dispatch: Success You have successfully submitted request SR1018366188.	Add Attachment
Bradley Karkanen	Mar 05, 2020 12:45 PM	Task reassigned to Megan Thibeault.	Add Attachment
Katherine Reynoso	Mar 05, 2020 12:35 PM	Needs a new Motherboard because it keeps freezing even after reimage.	Add Attachment
Katherine Reynoso	Mar 04, 2020 03:27 PM	**This is an outgoing email Hi Megan, I need some additional information regarding service request #75624 Description: Computer freezing We did some additional testing on the computer, and so far it has passed all its tests. We updated the drivers and the problem still occurs. We are thinking that something might have gone wrong during the installation of Windows 10. Is there anyway we can reimage the computer? It basically means we would wipe everything completely and install a fresh Windows OS. Is this something we can do? Is there any saved on the computer you would like to keep? I know you only had your computer for a few days, but I just want to double-check with you. Thank You, Katherine	Add Attachment Public
Katherine Reynoso	Mar 04, 2020 09:32 AM	I think it might be overheating, it hasn't freezed yet and the fans doesn't rev as hard anymore.	Add Attachment
Katherine Reynoso	Mar 04, 2020 08:48 AM	Contact changed from Faculty/Staff New to Megan McDermeit.	Add Attachment
Katherine Reynoso	Mar 04, 2020 08:43 AM	Task reassigned to Katherine Reynoso.	Add Attachment
Katherine Reynoso	Mar 03, 2020 01:49 PM	Contact Info: Megan Mcdeneit In room 249 Todd hall	Add Attachment Public
Katherine Reynoso	Mar 03, 2020 01:49 PM	Computer is freezing looks like it needs a reimage. I will give loaner laptop 20140705	Add Attachment