Service Request Ticket - # 75626

Service Request Information

CONTACT Name Schachter, Lisa   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 03, 2020 02:52 PM
Department Advancement & Foundation Phone
Location Email schachterl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20160962[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 156YKH2 Description Dell OptiPlex 7040 SFF, 16GB (2x8GB) 2133MHz DDR4
Serial No. 156YKH2 Location PDR 2023 Giveaway

CPU Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 201* from XXXX2016005511; TRANSFER:

Wired NIC 50:9A:4C:45:DE:6E

TECHS Submitted by Lourdes Salazar Contact lsalazar19@wou.edu 88925
Primary Technician Contact rjohnson17@wou.edu 88925

Tracking

Entered by Date Memo
Reggie Johnson
Email

Public
Entered by Date Memo
Reggie Johnson Mar 05, 2020 01:25 PM 
Status changed from (1) Pending to (5) Completed
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Reggie Johnson Mar 05, 2020 01:25 PM 
Done
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Reggie Johnson Mar 05, 2020 12:23 PM 
****This is an outgoing email****
Hi Lisa,

I need some additional information regarding 
service request #75626

Description: Software setup available 2-5 **

Looks like I am scheduled to meet with you around 
1pm and assist you with updating ticket agent. I 
can meet you at 1pm today please let em know if 
you have any questions.

Thanks,

Reggie
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Public
Alix Karkanen Mar 05, 2020 12:18 PM 
?
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Alix Karkanen Mar 05, 2020 12:18 PM 
Status changed from (5) Completed to (1) Pending
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Alix Karkanen Mar 05, 2020 12:18 PM 
****This is an email****
Just following up on this. Will someone be 
coming by The Cottage Room 105 this afternoon?

 

Lisa Schachter
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Reggie Johnson Mar 03, 2020 03:09 PM 
Status changed from (1) Pending to (5) Completed
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Reggie Johnson Mar 03, 2020 03:09 PM 
Updated ticket agent software and rebooted her pc.
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Lourdes Salazar Mar 03, 2020 02:56 PM 
Task reassigned to Reggie Johnson.
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Lourdes Salazar Mar 03, 2020 02:52 PM 
vendini Software setup. Has an email with 
directions with how to set it up but she is 
nervous to do it on her own.
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