Service Request Ticket - # 75629

Service Request Information

CONTACT Name Ma, Qin   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 03, 2020 03:14 PM
Department International Student Academic Support Phone 88024
Location Email maq@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20190862[Edit Inv] (opens in a new window) Bldg/Room APSC 408
Service Tag 4BV6T13 Description OptiPlex 7070 SFF (i5-9500 6 Cores/9MB/6T/3GHz)
Serial No. 4BV6T13 Location New Hire

CPU Intel Core i5-9500 9thGEN(6 Cores/9MB/6T/3.0GHz)


OS Windows 10 Pro, 64 bit Software MS office Pro Plus 201* from XXXX2019009325;

Wired NIC E4:54:E8:97:D0:70

TECHS Submitted by Lourdes Salazar Contact lsalazar19@wou.edu 88925
Primary Technician Contact jcollinsworth17@wou.edu 88925

Tracking

Entered by Date Memo
Joe Collinsworth
Email

Public
Entered by Date Memo
Joe Collinsworth Mar 04, 2020 03:09 PM 
Status changed from (1) Pending to (5) Completed
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Joe Collinsworth Mar 04, 2020 03:09 PM 
Done
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Joe Collinsworth Mar 04, 2020 09:39 AM 
@2
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Joe Collinsworth Mar 04, 2020 07:36 AM 
****This is an outgoing email****
Hi Qin,

I need some additional information regarding service 
request #75629

Description: GFA SETUP: W#20190862[Edit Inv] to replace 
W#20121134[Edit Inv] ORIG:Loud computer Available 3/3 until 
4:30 & 3/4 after 1

Your new replacement computer is ready to be 
delivered, please let me know when you are available 
and I will come set it up for you.
Thank you
Joe
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Tricia Flaherty Mar 03, 2020 04:59 PM 
Task reassigned to Joe Collinsworth.
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Tricia Flaherty Mar 03, 2020 04:50 PM 
I have assigned W#20190862[Edit Inv] cpu and W#20181141[Edit Inv] monitor 
to replace W#20121134[Edit Inv] in APSC501 for Qin Ma, Int Ed 
Advisor/Adjunct Instructor, it is on the inventory counter 
with GFA Setup form
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Joe Collinsworth Mar 03, 2020 04:42 PM 
Task reassigned to Tricia Flaherty.
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Joe Collinsworth Mar 03, 2020 04:36 PM 
It was GFA originally gonna see if we can replace it
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Joe Collinsworth Mar 03, 2020 04:35 PM 
It was pretty dusty, blew it out but it's still making 
noise
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Lourdes Salazar Mar 03, 2020 04:35 PM 
Task reassigned to Joe Collinsworth.
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Lourdes Salazar Mar 03, 2020 03:14 PM 
Computer is excessively loud. Loud fan started 
yesterday and after turning on and off and not 
using for a while it still was loud.
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