Service Request Ticket

Service Request Information

CONTACT	Name	Taylor-winney, Jennifer	Date	Mar 04, 2020 12:43 PM
	Department		Phone	88239
	Location		Email	taylorj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20190235 (opens in a new window)	Bldg/Room	RWEC 233
	Service Tag	6J3QPV2	Description	Latitude 7300 i5-8265U 13.3in non-touch Display
	Serial No.	6J3QPV2	Location	Jennifer Taylor-Winney, HEXS TT Assoc. Professor
	CPU	Intel Core i5-8265U 8thGen(Quad 1.6GHz, 6M Cache)
	OS	Windows 10 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2019009325;
	Wireless NIC	38:00:25:FB:50:86
	AUX NIC	C8:F7:50:E4:B7:E6

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	kreynoso15@wou.edu	88925

Entered by	Date	Memo
Katherine Reynoso			Email Public
Entered by	Date	Memo
Gino Salazar	Mar 13, 2020 12:49 PM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Gino Salazar	Mar 13, 2020 12:49 PM	Task reassigned to Katherine Reynoso.	Add Attachment
Lourdes Salazar	Mar 05, 2020 08:56 AM	Task reassigned to UCS Tech.	Add Attachment
Lourdes Salazar	Mar 05, 2020 08:56 AM	Available 12:30-2	Add Attachment
Alix Karkanen	Mar 04, 2020 04:23 PM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Alix Karkanen	Mar 04, 2020 01:19 PM	She has class i think but i left a VM	Add Attachment
Megan Thibeault	Mar 04, 2020 01:16 PM	Task reassigned to Service Request Desk.	Add Attachment
Megan Thibeault	Mar 04, 2020 01:16 PM	Can you see if she is available after 2pm?	Add Attachment
Alix Karkanen	Mar 04, 2020 12:43 PM	Jennifer says she cant print, I don't think she got reconnected to a printer?	Add Attachment