Service Request Ticket - # 75641

Service Request Information

CONTACT Name Student, Student   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 04, 2020 02:03 PM
Department Phone 88925
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20130036[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 9010 SFF, Intel Core i7, 8M, 3.4GHz
Serial No. F57N7Y1 Location PDR

CPU Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)


OS Windows 7 Pro, 64 bit Software Office Pro Plus 2013 from P0091252 downgraded to Office Pro Plus 2010, Adobe InDesign CS6 (v.8) License from P0093384

Wired NIC B8:CA:3A:A2:A2:E7

TECHS Submitted by John Rushing Contact rushingj@wou.edu 89242
Primary Technician Contact rushingj@wou.edu 89242

Tracking

Entered by Date Memo
John Rushing
Email

Public
Entered by Date Memo
John Rushing Mar 04, 2020 03:17 PM 
Status changed from (1) Pending to (5) Completed
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John Rushing Mar 04, 2020 03:16 PM 
Kept going to a black screen with a mouse, had to 
reboot a few times and reset the monitors.
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John Rushing Mar 04, 2020 03:15 PM 
Task reassigned to John Rushing.
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John Rushing Mar 04, 2020 02:23 PM 
Task reassigned to Peter Puettmann.
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John Rushing Mar 04, 2020 02:04 PM 
Priority changed from (3) Priority to (2) High Priority.
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John Rushing Mar 04, 2020 02:03 PM 
A student worker called and said the computer 
would not start up.  It was locked up and after 
rebooting it would not continue the boot up 
process.
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