Service Request Ticket

Service Request Information

CONTACT	Name	Gann, Becki	Date	Mar 04, 2020 02:28 PM
	Department	Human Resources	Phone	88677
	Location		Email	gannb@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20150658 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	9RN6JB2	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	9RN6JB2	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 201* from XXXX2015004715; Transferred from W#20101459 DEC2016 Adobe Acrobat Pro XI(v.11) from P0093895 SR62194
	Wired NIC	18:66:DA:14:1A:A3

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	jcollinsworth17@wou.edu	88925

Entered by	Date	Memo
Joe Collinsworth			Email Public
Entered by	Date	Memo
Joe Collinsworth	Mar 04, 2020 04:58 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Joe Collinsworth	Mar 04, 2020 04:58 PM	Access 2007 was breaking office so I uninstalled everything and reinstalled 365	Add Attachment
Alix Karkanen	Mar 04, 2020 04:10 PM	Task reassigned to Joe Collinsworth.	Add Attachment
Alix Karkanen	Mar 04, 2020 02:28 PM	**This is an email** Good afternoon! Excel is "not responding," about once a day for me, often when I attempt to save. Other times, there is a delay in the save. More than once, the spreadsheet I worked on was put in recovery. It was suggested I keep a log which, for the last couple of weeks, I did. (I entered it on a Google spreadsheet, because Excel was stuck at the time. 😊) Excel Not Responding Date Time February 7 12:19 PM 17 3:20 PM 18 10:09 AM 11:35 AM 19 3:36 PM 20 11:26 AM 25 9:39 AM 27 9:37 PM March 2 1:37 PM 3 10:20 AM 4 2:03 PM On other occasions, which I did not track, the spreadsheet would not open. Is this something concerning? Is there anything I can do? It is not a consistent problem on my end; rather, it is quite unpredictable. Thank you!	Add Attachment