Service Request Ticket

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Service Request Information

CONTACT	Name	Heide, Kathy	Date	Mar 04, 2020 04:00 PM
	Department	College of Education	Phone	88324
	Location		Email	heidek@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20160928 (opens in a new window)	Bldg/Room	RWEC 139
	Service Tag		Description	Apple MacBook Pro 15-inch with Retina Display#Z0RF
	Serial No.	C02TR0ZZG8WL	Location	DSPS Division laptops
	CPU	Intel Core i7(2.2Ghz quad, 6MB L3 cache)
	OS	MAC OS X 10.12 (macOS Sierra)	Software	MSDesktopEdOffice201MAC XXXX2016005511; Techsmith Camtasia Ed Ver. WIN 9./MAC 3.* license VISA2016006413
	Wireless NIC	18:65:90:DF:CC:3D
	Bluetooth NIC	18:65:90:DF:CC:3E

TECHS	Submitted by	Katherine Reynoso	Contact	kreynoso15@wou.edu	88925
	Primary Technician		Contact	laronson20@wou.edu	88925

Tracking

Entered by	Date	Memo
Lauryn Aronson			Email Public
Entered by	Date	Memo
Lauryn Aronson	Nov 12, 2021 08:17 AM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Lauryn Aronson	Nov 12, 2021 08:17 AM	**email** Oh that’s awhile ago isn’t it? I did get it updated so i think I’m ok for now. I can’t get to campus easily so I’ll be ok, i think :) thanks!	Add Attachment
Lauryn Aronson	Nov 11, 2021 11:15 AM	Task reassigned to Lauryn Aronson.	Add Attachment
Lauryn Aronson	Nov 11, 2021 11:15 AM	**outgoing email** Good Morning, I am emailing regarding a service request ticket we have that involves you. This ticket is from March of 2020; it sounds like a MacBook Pro needs to be updated; its WOU# is 20160928. Do you know if this computer still needs to be updated, or would you like me to close the ticket? Thank you, Lauryn Aronson UCS Student Tech.	Add Attachment
Lauryn Aronson	Sep 07, 2021 08:03 AM	Task reassigned to UCS Tech.	Add Attachment
Lauryn Aronson	Aug 09, 2021 01:41 PM	left a vm	Add Attachment
Lauryn Aronson	Aug 03, 2021 08:26 AM	left a vm	Add Attachment
Lauryn Aronson	Jul 21, 2021 09:00 AM	emailed again	Add Attachment
Lauryn Aronson	Jul 09, 2021 08:38 AM	kathy heide emailed sarah hewlett multiple times to ask about the computer, hasn't heard back i will email	Add Attachment
Lauryn Aronson	Jul 02, 2021 11:37 AM	20160929 is good to go, she is emailing sarah about the other	Add Attachment
Lauryn Aronson	Jul 01, 2021 11:39 AM	she emailed back and asked about the wou numbers	Add Attachment
Lauryn Aronson	Jul 01, 2021 08:22 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Lauryn Aronson	Jun 30, 2021 03:15 PM	Task reassigned to Lauryn Aronson.	Add Attachment
Lauryn Aronson	Jun 30, 2021 03:14 PM	**This is an outgoing email Hi Kathy, We were just following up with you regarding a service request that we have for you. (#75644) Description: 3/5 Two MacBook Pros need update NO REIMAGE We were wondering if this has been resolved for you or if we can still be of assistance with this. If so, just let us know, we'll be happy to help. Thanks, Lauryn Aronson	Add Attachment Public
Joe Collinsworth	Mar 16, 2020 12:53 PM	Task reassigned to UCS Tech.	Add Attachment
Joe Collinsworth	Mar 05, 2020 10:55 AM	I think Sarah Hewlett has it	Add Attachment
Joe Collinsworth	Mar 05, 2020 10:12 AM	20160929 is done, returning it	Add Attachment
Joe Collinsworth	Mar 04, 2020 05:00 PM	Got 0929 she's looking for the other one	Add Attachment
Katherine Reynoso	Mar 04, 2020 04:58 PM	Task reassigned to Joe Collinsworth.	Add Attachment
Katherine Reynoso	Mar 04, 2020 04:02 PM	Macbook Pro's 20160929 and 20160928 need to be updated.	Add Attachment
Katherine Reynoso	Mar 04, 2020 04:01 PM	She is available tomorrow 8-11 and 1:00-4:30PM. Friday she is only here until 11:00 AM	Add Attachment