Service Request Ticket - # 75645

Service Request Information

CONTACT Name Braun, Debbie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 04, 2020 04:41 PM
Department College of Liberal Arts and Sciences Phone 14220
Location Email braund@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20140706[Edit Inv] (opens in a new window) Bldg/Room BELL 234
Service Tag DHWVQ32 Description Dell Latitude E6440, i7-4610M Processor
Serial No. dhwvq32 Location Dept of LAS laptop

CPU Intel Core i7-4610M(3.0 GHz, 4M) 4th GEN


OS Windows 10 Enterprise 64bit Software MS office Pro Plus 2013 from XXXX2014004298

Wired NIC 34:E6:D7:6A:66:53


Wireless NIC 80:00:0B:A1:78:4F


Bluetooth NIC 80:00:0B:A1:78:53

TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact bkarkanen16@wou.edu 88925

Tracking

Entered by Date Memo
Bradley Karkanen
Email

Public
Entered by Date Memo
Bradley Karkanen Mar 05, 2020 12:45 PM 
Status changed from (6) Ready to Deliver to (5) Completed
 Add Attachment
Alix Karkanen Mar 05, 2020 12:12 PM 
just returned
 Add Attachment
Bradley Karkanen Mar 05, 2020 11:02 AM 
Status changed from (1) Pending to (6) Ready to Deliver
 Add Attachment
Bradley Karkanen Mar 05, 2020 11:02 AM 
It is in the OUT box.
 Add Attachment
Bradley Karkanen Mar 05, 2020 10:29 AM 
****This is an outgoing email****
Hi Debbie,

We were just following up with you regarding a 
service request that we have for you.  (#75645)

Description: Slow loading / weird VDI

Your laptop is ready to go. When is a good time for 
us to come and drop it off.

Thanks,
Bradley Karkanen
 Add Attachment
Public
Bradley Karkanen Mar 05, 2020 10:26 AM 
This is ready it is imaged and Joe gave her admin 
rights.
 Add Attachment
Alix Karkanen Mar 04, 2020 04:42 PM 
503-751-4220
 Add Attachment
Alix Karkanen Mar 04, 2020 04:41 PM 
Debbie dropped off a computer that was doing weird 
things in VDI. Questions go to Bradley
 Add Attachment