Service Request Ticket

Service Request Information

CONTACT	Name	Latham-Scott, Kristin	Date	Mar 05, 2020 12:19 PM
	Department	Natural Science Division	Phone	88868
	Location		Email	lathamscottk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20190534 (opens in a new window)	Bldg/Room	BELL 234
	Service Tag	B1BF0Z2	Description	Dell Latitude 5401, I7-9850H(6 core 2.6GHZ)
	Serial No.	B1BF0Z2	Location	Kristin Latham-Scott, Biology Professor
	CPU	Intel Core i5-9400H 9thGen(Quad 2.5GHz, 8M Cache)
	OS	Windows 10 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2019009325; TRANSFER FROM W#20120703: Systat SigmaPlot 11.0 Academic from P0065722, EndNote X5 for WIN from P0083703, Camtasia Studio WINDOWS v8.4.3 from VISA2014004245;

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	kreynoso15@wou.edu	88925

Entered by	Date	Memo
Katherine Reynoso			Email Public
Entered by	Date	Memo
Katherine Reynoso	Mar 10, 2020 12:04 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Gino Salazar	Mar 05, 2020 01:23 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Gino Salazar	Mar 05, 2020 01:23 PM	Got her all set up!	Add Attachment
Gino Salazar	Mar 05, 2020 12:47 PM	Task reassigned to Gino Salazar.	Add Attachment
Alix Karkanen	Mar 05, 2020 12:19 PM	**This is an email** Good afternoon, For the last few days, my laptop has been running the fan often and getting hot on the side that the charger cord plugs in.....is this concerning? When I leave at night, if I'm not taking it with me, I logout and select 'sleep' but the next morning when I come in, the fan is running on high and the only way I can get it to restart is to turn it off and back on. Thank you for any guidance, Kristin	Add Attachment