Service Request Ticket

Service Request Information

CONTACT	Name	Hammerle, Zachary	Date	Mar 05, 2020 02:07 PM
	Department	Campus Recreation/HWC	Phone	88860
	Location		Email	hammerlez@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20160972 (opens in a new window)	Bldg/Room	ITC 003
	Service Tag	159XKH2	Description	Dell OptiPlex 7040 SFF, 16GB (2x8GB) 2133MHz DDR4
	Serial No.	159XKH2	Location	PDR
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 201* from XXXX2016005511; TRANSFER: VSI RecTrac client, M2es finger scanner, IDTech keyboard config for Rectrac, Lifecam USB
	Wired NIC	50:9A:4C:46:0B:42

TECHS	Submitted by	Stephanie Magee	Contact	smagee15@wou.edu	88925
	Primary Technician		Contact	ucsaccountadmin@wou.edu	88955

Entered by	Date	Memo
Account Administration			Email Public
Entered by	Date	Memo
Nathan Sauer	Feb 24, 2023 11:49 AM	Task reassigned to Account Administration.	Add Attachment
Nathan Sauer	Feb 24, 2023 11:49 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Nathan Sauer	Feb 21, 2022 02:28 PM	**This is an outgoing email** Hi Zachary, We were just following up with you regarding a service request that we have for you. (#75651) Description: 3/5 Rec Track system unable to print receipt We were wondering if this has been resolved for you or if we can still be of assistance with this. If so, just let us know, we'll be happy to help. Thanks, Nathan Sauer	Add Attachment Public
Stephanie Magee	Mar 05, 2020 02:07 PM	normally when processing a payment in rectrack the system say would ask if would like to print receipt. now it tells them they need adobe update license. selecting cancel ends the program. Mentioned Alan comes out to the HWC front desk computers a lot.	Add Attachment