Service Request Ticket - # 75652

Service Request Information

CONTACT Name Yang, Neng   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 05, 2020 03:59 PM
Department International Education & Development Phone 88590
Location Email yangn@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20121152[Edit Inv] (opens in a new window) Bldg/Room MA 106
Service Tag Description Apple Macbook Air 13-in, 256GB Flash Storage #Z0ND
Serial No. C02KV8MFF6T6 Location Neng Yang, Asst VP of Int'l Ed&Development

CPU Intel Core i5(1.3GHz, dual-core, 3MB L3)


OS MAC OS X 10.14 (Mojave) Software MS Office 2011 for MAC std from P0090519

Wireless NIC 84:38:35:4C:D7:28


Bluetooth NIC 84:38:35:4C:D7:29

TECHS Submitted by Megan Thibeault Contact thibeaultm@wou.edu 88925
Primary Technician Contact ppuett16@wou.edu 88925

Tracking

Entered by Date Memo
Peter Puettmann
Email

Public
Entered by Date Memo
Peter Puettmann Mar 05, 2020 04:07 PM 
Status changed from (1) Pending to (5) Completed
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Peter Puettmann Mar 05, 2020 04:07 PM 
britt cleaned it up
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Megan Thibeault Mar 05, 2020 04:02 PM 
Task reassigned to Peter Puettmann.
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Megan Thibeault Mar 05, 2020 03:59 PM 
Peter left a vm
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Megan Thibeault Mar 05, 2020 03:59 PM 
Priority changed from (3) Priority to (1) Highest Priority.
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Megan Thibeault Mar 05, 2020 03:59 PM 
****This is an email****
Where it happened: W20121152

Path: /Users/yangn/Downloads/setup_364.exe

What was detected: Generic PUA HA

User associated with device: W20121152\yangn
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