Service Request Ticket

Service Request Information

CONTACT	Name	Henle, Stacy	Date	Mar 06, 2020 08:06 AM
	Department	Natural Science/ Chemistry	Phone	88020
	Location		Email	henles@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20171063 (opens in a new window)	Bldg/Room	DFSC 110
	Service Tag	CSDGRP2	Description	Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz)
	Serial No.	CSDGRP2	Location	Stacy Henle, NTT Instructor
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2017006552; TRANSFER FROM W#20121255- SmartDraw 2016 STD Edition for WIN desktop VISA2016005771 FEB2019 SR#71183;
	Wired NIC	D8:9E:F3:4B:AA:F2

TECHS	Submitted by	Stephanie Magee	Contact	smagee15@wou.edu	88925
	Primary Technician		Contact	ppuett16@wou.edu	88925

Entered by	Date	Memo
Peter Puettmann			Email Public
Entered by	Date	Memo
Peter Puettmann	Mar 06, 2020 11:37 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Peter Puettmann	Mar 06, 2020 11:37 AM	Task reassigned to Peter Puettmann.	Add Attachment
Peter Puettmann	Mar 06, 2020 11:27 AM	done	Add Attachment
Stephanie Magee	Mar 06, 2020 08:07 AM	**This is an email** WOU# is 20171063 Between 11 and 1pm or after 2pm today would work great. Yeah, I don't know.....but somebody or something is sure hungry, and for them a computer makes a good meal, evidently!	Add Attachment
Stephanie Magee	Mar 06, 2020 08:06 AM	**This is an email** Hello, The attached photos indicate what's going on my computer screen.. The SUPPORT ASSIST has been there for about three days now. The RADION OVERLAY keeps popping up and disappearing. Please help -- I believe my computer is being eaten alive...	Add Attachment