Service Request Ticket

Service Request Information

CONTACT	Name	Brown, Dawn	Date	Mar 06, 2020 02:22 PM
	Department	Business Services	Phone	88171
	Location		Email	brownd@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20141204 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	3ZYKV42	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	3ZYKV42	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 2013 from XXXX2014004298
	Wired NIC	98:90:96:D9:BA:22

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	ppuett16@wou.edu	88925

Entered by	Date	Memo
Peter Puettmann			Email Public
Entered by	Date	Memo
Gino Salazar	Mar 13, 2020 12:40 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Gino Salazar	Mar 13, 2020 12:40 PM	Task reassigned to Peter Puettmann.	Add Attachment
Peter Puettmann	Mar 13, 2020 09:33 AM	Task reassigned to UCS Tech.	Add Attachment
Peter Puettmann	Mar 13, 2020 09:33 AM	done	Add Attachment
Megan Thibeault	Mar 13, 2020 09:02 AM	Task reassigned to Peter Puettmann.	Add Attachment
Megan Thibeault	Mar 13, 2020 09:02 AM	Did this get done, was this the one you were working on?	Add Attachment
Stephanie Magee	Mar 13, 2020 08:42 AM	8-12 then 12:30-2	Add Attachment
Alix Karkanen	Mar 11, 2020 01:43 PM	Will be in Friday morning until 2	Add Attachment
Lourdes Salazar	Mar 11, 2020 11:26 AM	Available 3/11 11:30-2	Add Attachment
Gino Salazar	Mar 06, 2020 04:30 PM	Task reassigned to UCS Tech.	Add Attachment
Gino Salazar	Mar 06, 2020 04:30 PM	Downloaded and installed but we have to go over there when she's logged in and set wou.edu as a compatible website	Add Attachment
Gino Salazar	Mar 06, 2020 02:24 PM	Task reassigned to Gino Salazar.	Add Attachment
Alix Karkanen	Mar 06, 2020 02:22 PM	Dawn needs Crystal reports downloaded onto the computer at the student workers desk, today.	Add Attachment