Service Request Ticket - # 75662

Service Request Ticket - # 75662

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Service Request Information

CONTACT	Name	Blatner, Chelsee	Date	Mar 06, 2020 03:53 PM
	Department	Student Engagement	Phone	88647
	Location		Email	blatnerc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20181481 (opens in a new window)	Bldg/Room	WUC 145
	Service Tag	BTJYDX2	Description	Dell OptiPlex 7060 SFFdesktop i5-8600 4.3Ghz 6core
	Serial No.	BTJYDX2	Location	Break Room for classified employees
	CPU	intel i5-8600(6-Core/9MB/6T/up to 4.3GHz/65W)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 201* from XXXX2018007938; TRANSFER FROM W#20110682: WASPLABELER +Barcode Maker 1 User from P0096269;
	Wired NIC	6C:2B:59:E7:62:D0

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	rushingj@wou.edu	89242

Tracking

Entered by	Date	Memo
John Rushing			Email Public
Entered by	Date	Memo
John Rushing	Jun 30, 2020 09:09 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
John Rushing	Jun 30, 2020 09:07 AM	I left a message with her that MS is blocking it and she would need to purchase v12.2 to fix the issue.	Add Attachment
Peter Puettmann	Jun 30, 2020 08:15 AM	bar code software is taken care of. Calendar software needs help!	Add Attachment
Peter Puettmann	Jun 30, 2020 08:15 AM	Task reassigned to John Rushing.	Add Attachment
Peter Puettmann	Jun 30, 2020 08:15 AM	john i need you to take a look at the calendar creator. I was supposed to pass this to you on friday and have you take a look yesterday (monday) but i failed to do so.	Add Attachment
Peter Puettmann	Jun 19, 2020 03:21 PM	**This is an outgoing email** Hi Chelsee, We were just following up with you regarding a service request that we have for you. (#75662) Description: 3/10 Calendar creator / Bar code software We were wondering if this has been resolved for you or if we can still be of assistance with this. If so, just let us know, we'll be happy to help. Thanks, Peter Puettmann	Add Attachment Public
Megan Thibeault	Jun 19, 2020 02:52 PM	Task reassigned to Peter Puettmann.	Add Attachment
Megan Thibeault	Jun 19, 2020 02:52 PM	Is this still an issue?	Add Attachment
Alix Karkanen	Mar 10, 2020 08:49 AM	**This is an email** Greetings, The WASP barcode software purchased for my computer through UCS is not working. It says it needs an activation key that I do not have. UCS Order#8062. It was working, then stopped-- similar to Calendar Creator issue that is still not 100% figured out. I need access to this ASAP for inventory labels for furniture. Thanks!	Add Attachment
Joe Collinsworth	Mar 09, 2020 09:35 AM	Was able to get her to open it in command prompt	Add Attachment
Alix Karkanen	Mar 09, 2020 08:23 AM	Task reassigned to Joe Collinsworth.	Add Attachment
Alix Karkanen	Mar 06, 2020 03:53 PM	Chelsee is trying to use calendar creator 12, but is getting an error saying it was blocked by an administrator.	Add Attachment