Service Request Ticket - # 75666

Service Request Ticket - # 75666

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Service Request Information

CONTACT	Name	Melchor-Ayala, Omar	Date	Mar 09, 2020 10:07 AM
	Department	Criminal Justice	Phone	89219
	Location		Email	ayalao@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20190493 (opens in a new window)	Bldg/Room	MA 217
	Service Tag		Description	Apple 13in MacBook Pro Touch Bar SpcGry #Z0W5
	Serial No.	FVFZG1YSL414	Location	Omar Melchor Ayala, NEW T/TT CJ
	CPU	Intel Core i5(1.4GHz quad-core, 8thGEN)
	OS	MAC OS X 10.14 (Mojave)	Software	Microsoft Office from XXXX2019009325;
	Wireless NIC	A4:83:E7:83:21:36
	Bluetooth NIC	A4:83:E7:C3:6F:F9

TECHS	Submitted by	Lourdes Salazar	Contact	lsalazar19@wou.edu	88925
	Primary Technician		Contact	rushingj@wou.edu	89242

Tracking

Entered by	Date	Memo
John Rushing			Email Public
Entered by	Date	Memo
John Rushing	Jun 22, 2020 08:34 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
John Rushing	Jun 22, 2020 08:34 AM	He called and I suggested an SMC reset. He said he was comfortable doing this and was going to get back to us if it did not help.	Add Attachment
Megan Thibeault	Jun 19, 2020 02:54 PM	Task reassigned to John Rushing.	Add Attachment
Megan Thibeault	Jun 19, 2020 02:54 PM	I'm pretty sure you met with him a couple of weeks ago, is this good to go now?	Add Attachment
Gino Salazar	Mar 16, 2020 10:14 AM	He said he was gonna show up but didn't	Add Attachment
Gino Salazar	Mar 13, 2020 03:58 PM	Task reassigned to Gino Salazar.	Add Attachment
Katherine Reynoso	Mar 13, 2020 01:45 PM	No email back.	Add Attachment
Katherine Reynoso	Mar 11, 2020 09:04 AM	**This is an outgoing email** Hi Omar, I need some additional information regarding service request #75666 Description: 3/10 @ 2:30 PM computer dies fast I'm Katherine with UCS, I spoke to you yesterday regarding your computer. The MacBook you currently have has an 8-hour battery life, this pretty average for most laptops. However, if you would like we can provide you with a loaner laptop (older model) and then do some additional testing, if needed send it in to Apple. Also, I did talk to my supervisor regarding Apple Care and it looks like you would have to go through our department to do this because the computer technically belongs to the school. Let me know if you would like to do additional testing. If you have any questions feel free to contact our front office at 503-838-8925 Thank You, Katherine	Add Attachment Public
Reggie Johnson	Mar 11, 2020 08:21 AM	**This is an outgoing email** Hi Omar, I need some additional information regarding service request #75666 Description: 3/10 @ 2:30 PM computer dies fast When is a good date and time for a UCS Tech to visit your office and check out your battery drain issue? Thanks, Reggie	Add Attachment Public
Katherine Reynoso	Mar 10, 2020 04:05 PM	Computer dies within a day, I checked power saving mode and it looks like it fine. I told him I'll ask around to see if anybody has encountered any problems.	Add Attachment
Lourdes Salazar	Mar 09, 2020 10:07 AM	Computer dies really fast once you close it and shut it down when it is supposed to be asleep. He would like advice on how to prevent this from happening. Would like a tech to come out and look at it.	Add Attachment