Service Request Ticket

Service Request Information

CONTACT	Name	Bolen, Kathy	Date	Mar 09, 2020 01:07 PM
	Department	Human Resources	Phone	88552
	Location		Email	bolenk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20181077 (opens in a new window)	Bldg/Room	ITC 002
	Service Tag	883TDW2	Description	Dell OptiPlex 7060 SFF desktop, i5-8500 3Ghz 6core
	Serial No.	883TDW2	Location	Emergency Lab Shelf
	CPU	intel i5-8500(6-Core/Thread,9MB Cache, up to 4GHz)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 201* from XXXX2018007938;
	Wired NIC	6C:2B:59:E5:C5:05

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	rjohnson17@wou.edu	88925

Entered by	Date	Memo
Reggie Johnson			Email Public
Entered by	Date	Memo
Reggie Johnson	Mar 10, 2020 10:21 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Reggie Johnson	Mar 10, 2020 10:21 AM	Changed setting in printer to not print ID, imported her google calnder to outlook, plugged in her a/b usb cable to her moniter	Add Attachment
Reggie Johnson	Mar 10, 2020 09:38 AM	Task reassigned to Reggie Johnson.	Add Attachment
Alix Karkanen	Mar 09, 2020 01:07 PM	Asked for availability for tomorrow as well	Add Attachment
Alix Karkanen	Mar 09, 2020 01:07 PM	**This is an email** I recently had my computer re-imaged, and have noticed a few things to be fixed. The USB on my monitor is not working now My Xerox 3330 printer prints a cover sheet each time I print something My Outlook calendar is defaulted on the employmentwou.edu email rather than bolenk@wou.edu My WOU number for my computer is 20181077 My WOU printer number is 20180631 My WOU monitor number is 20181122 I’ll be in my office all afternoon. Kathy Bolen	Add Attachment