Service Request Ticket - # 75674

Service Request Information

CONTACT Name Student, Student   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 09, 2020 02:13 PM
Department Phone 88925
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20140644[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
Serial No. C02PQ0HHF8J7 Location PDR

CPU Intel Core i5(2.7GHz Quade-core, 6MB L3)


OS MAC OS X 10.14 (Mojave) Software MS Office 2011 Std for MAC from xxxx2014004298; Adobe CC2015* subscription SERIALIZED DESKTOP from Order#9442 SEPT2016 SR61402

Wired NIC 98:5A:EB:CD:8C:C9


Wireless NIC AC:29:3A:93:48:5D


Bluetooth NIC AC:29:3A:93:48:5E

TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact rjohnson17@wou.edu 88925

Tracking

Entered by Date Memo
Reggie Johnson
Email

Public
Entered by Date Memo
Reggie Johnson Mar 10, 2020 12:34 PM 
Status changed from (1) Pending to (5) Completed
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Reggie Johnson Mar 10, 2020 12:34 PM 
Consultrd with Tricia 
ahe said to replace 
it with 20150623[Edit Inv]
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Reggie Johnson Mar 10, 2020 12:11 PM 
Swapped with 
W20150623
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Reggie Johnson Mar 10, 2020 11:24 AM 
20140644[Edit Inv] is not 
booting at all
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Reggie Johnson Mar 10, 2020 09:30 AM 
Task reassigned to Reggie Johnson.
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Alix Karkanen Mar 09, 2020 02:13 PM 
Kora Mcclain at Terry house has a computer in 
the main room that was just re imaged. When its 
turn on their is a big circle with a line 
through it and says that its missing files to 
boot.

They need the computer before four tomorrow.
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