Service Request Ticket - # 75683

Service Request Information

CONTACT Name Larson, Kristen   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 10, 2020 08:06 AM
Department Graduate Studies Phone 88597
Location Email larsonk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20141138[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag C1VHV42 Description Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
Serial No. C1VHV42 Location PDR 2023 Giveaway

CPU Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)


OS Windows 10 Enterprise 64bit Software MS office Pro Plus 2013 from XXXX2014004298

Wired NIC 98:90:96:D6:46:11

TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact jcollinsworth17@wou.edu 88925

Tracking

Entered by Date Memo
Joe Collinsworth
Email

Public
Entered by Date Memo
Joe Collinsworth Mar 11, 2020 08:50 AM 
Status changed from (1) Pending to (5) Completed
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Joe Collinsworth Mar 11, 2020 08:50 AM 
If it happens again we'll give her a new keyboard
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Joe Collinsworth Mar 11, 2020 08:50 AM 
She was holding down the shift key and then closed 
out of it and it's working normally now
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Alix Karkanen Mar 10, 2020 08:06 AM 
Kristen was holding down a key (?) and her 
computer made a beeping sound and now she cannot 
type.
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