Service Request Ticket

Service Request Information

CONTACT	Name	Dukes, Gary	Date	Mar 10, 2020 08:27 AM
	Department	VP Student Affairs	Phone	88221
	Location		Email	dukesg@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20180613 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple 27-inch iMac with Retina 5K Display #Z0TP
	Serial No.	D25Y406PJ1GN	Location	PDR
	CPU	3.4GHz Quad-Core Intel Core i5
	OS	MAC OS X 10.14 (Mojave)	Software	MSDesktop Ed Office 201* for MAC XXXX2018007938;
	Wired NIC	68:FE:F7:08:43:85
	Wireless NIC	18:81:0E:E0:49:88
	Bluetooth NIC	18:81:0E:E0:49:89

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	akarkanen17@wou.edu	88925

Entered by	Date	Memo
Alix Karkanen			Email Public
Entered by	Date	Memo
Alix Karkanen	Mar 10, 2020 11:00 AM	Task reassigned to Allison Karkanen.	Add Attachment
Alix Karkanen	Mar 10, 2020 11:00 AM	Task reassigned to Allison Karkanen.	Add Attachment
Alix Karkanen	Mar 10, 2020 11:00 AM	called and go him through!	Add Attachment
Joe Collinsworth	Mar 10, 2020 09:05 AM	Went by and he's gone until 1	Add Attachment
Megan Thibeault	Mar 10, 2020 09:01 AM	Login with @mash.wou.edu	Add Attachment
Megan Thibeault	Mar 10, 2020 09:01 AM	Task reassigned to Joe Collinsworth.	Add Attachment
Alix Karkanen	Mar 10, 2020 08:27 AM	Gary is getting the word one time purchase error. Tried to walk him through it over the phone, couldn't get it.	Add Attachment