Service Request Ticket - # 75687

Service Request Information

CONTACT Name Taylor-Winney, Jennifer   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 10, 2020 09:16 AM
Department Health & Exercise Science Phone 88923
Location Email taylorj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20190235[Edit Inv] (opens in a new window) Bldg/Room RWEC 233
Service Tag 6J3QPV2 Description Latitude 7300 i5-8265U 13.3in non-touch Display
Serial No. 6J3QPV2 Location Jennifer Taylor-Winney, HEXS TT Assoc. Professor

CPU Intel Core i5-8265U 8thGen(Quad 1.6GHz, 6M Cache)


OS Windows 10 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2019009325;

Wireless NIC 38:00:25:FB:50:86


AUX NIC C8:F7:50:E4:B7:E6

TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact kreynoso15@wou.edu 88925

Tracking

Entered by Date Memo
Katherine Reynoso
Email

Public
Entered by Date Memo
Katherine Reynoso Mar 12, 2020 01:15 PM 
Status changed from (1) Pending to (5) Completed
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Katherine Reynoso Mar 12, 2020 01:15 PM 
Good to go.
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Katherine Reynoso Mar 12, 2020 12:16 PM 
****This is an outgoing email****
Hi Jennifer,

I need some additional information regarding 
service request #75687

Description: *3/12 between 12-2* Time / Home page

I'm Katherine with UCS. We received a ticket that 
said you required help with the time change and 
homepage. Our ticket says you are available 12:00 
PM -2:00 PM, and I just want to make sure you will 
be in your office today. I plan to stop by at 1:00 
PM. Let me know if you will be unavailable.

Thank You,
Katherine Reynoso
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Public
Alix Karkanen Mar 10, 2020 10:22 AM 
Task reassigned to Katherine Reynoso.
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Alix Karkanen Mar 10, 2020 09:16 AM 
Jennifers computer did not update the time when 
the time changed. She also cannot get the wou 
homepage to stay her home page
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