Service Request Ticket

Service Request Information

CONTACT	Name	Lyon, Laura	Date	Mar 10, 2020 10:41 AM
	Department	College of Education	Phone	88521
	Location		Email	lyonl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20131050 (opens in a new window)	Bldg/Room	RWEC
	Service Tag	1JY6W12	Description	Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
	Serial No.	1JY6W12	Location	Student worker
	CPU	Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Office Pro Plus 2013 downgraded to 2010 from P0094303; Adobe Acrobat DC (Pro)subscription XXXX201700006551 serialized desktop FEB2018 SR#66588;
	Wired NIC	34:17:EB:A1:15:54

TECHS	Submitted by	Brittany Franklin	Contact	franklinb@wou.edu	89267
	Primary Technician		Contact	jcollinsworth17@wou.edu	88925

Entered by	Date	Memo
Joe Collinsworth			Email Public
Entered by	Date	Memo
Joe Collinsworth	Mar 11, 2020 08:45 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Joe Collinsworth	Mar 11, 2020 08:44 AM	Cleaned it up and also got her gsuite thing set up	Add Attachment
Brittany Franklin	Mar 11, 2020 08:43 AM	Task reassigned to Joe Collinsworth.	Add Attachment
Katherine Reynoso	Mar 10, 2020 01:31 PM	**This is an outgoing email** Hi Laura, I need some additional information regarding service request #75690 Description: Clean up phishing file (PaperWorks.html) left on W20131050 I'm Katherine with UCS. We received a notification that your desktop computer #20131050 received a severe unwanted phishing file. I was wondering would be a good time this week to take care of this? If you can send me a list of times and dates that you would be available for a tech to come by? If you have any questions feel free to contact our office at 503-838-8925. Thank You, Katherine Reynoso	Add Attachment Public
Brittany Franklin	Mar 10, 2020 10:41 AM	Sophos Central Event Details for Western Oregon University What happened: We could not clean up a threat. Where it happened: W20131050 Path: C:\Users\lyonl\Downloads\PaperWorks.html What was detected: Troj/Phish-GVC User associated with device: MASH\lyonl How severe it is: High	Add Attachment