Service Request Ticket - # 75691

Service Request Information

CONTACT Name Miller, Megan   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 10, 2020 10:42 AM
Department Student Health & Counseling Center Phone 88396
Location Email millermj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20190661[Edit Inv] (opens in a new window) Bldg/Room ITC 013
Service Tag G8WZG03 Description OptiPlex 7070 SFF (i5-9500 6 Cores/9MB/6T/3GHz)
Serial No. G8WZG03 Location 2nd Life GFA Pool

CPU Intel Core i5-9500 9thGEN(6 Cores/9MB/6T/3.0GHz)


OS Windows 10 Pro, 64 bit Software MS office Pro Plus 201* from XXXX2019009325;

Wired NIC E4:54:E8:73:E0:06

TECHS Submitted by Brittany Franklin Contact franklinb@wou.edu 89267
Primary Technician Contact jcollinsworth17@wou.edu 88925

Tracking

Entered by Date Memo
Joe Collinsworth
Email

Public
Entered by Date Memo
Joe Collinsworth Mar 11, 2020 08:09 AM 
Status changed from (1) Pending to (5) Completed
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Brittany Franklin Mar 11, 2020 08:09 AM 
Task reassigned to Joe Collinsworth.
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Joe Collinsworth Mar 11, 2020 08:09 AM 
Got it cleaned up
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Katherine Reynoso Mar 10, 2020 01:33 PM 
I called and left a message at the front desk.
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Brittany Franklin Mar 10, 2020 10:42 AM 
Sophos Central Event Details for Western Oregon University

What happened: We could not clean up a threat.

Where it happened: W20190661

Path: C:\Users\millermj\Downloads\PaperWorks.html

What was detected: Troj/Phish-GVC

User associated with device: MASH\millermj

How severe it is: High
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