Service Request Ticket

Service Request Information

CONTACT	Name	Loudenback, Audrey	Date	Mar 10, 2020 01:24 PM
	Department	Multicultural Student Services	Phone	88834
	Location		Email	loudena@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20170673 (opens in a new window)	Bldg/Room	ITC 007
	Service Tag		Description	Apple 13-inch MacBook Pro, Space Gray #MPXT2LL/A
	Serial No.	C02W245KHV29	Location	PDR pile
	CPU	Intel Core i5(2.3GHz dual-core, 64MB eDRAM)
	OS	MAC OS X 10.13 (High Sierra)	Software	MSDesktopEdOffice201*MAC XXXX2016005511;
	Wireless NIC	8C:85:90:9A:C9:E3
	Bluetooth NIC	8C:85:90:9C:F3:55

TECHS	Submitted by	Shandelle Plasker	Contact	peppers@wou.edu	88956
	Primary Technician		Contact	kreynoso15@wou.edu	88925

Entered by	Date	Memo
Katherine Reynoso			Email Public
Entered by	Date	Memo
Katherine Reynoso	Mar 10, 2020 04:02 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Katherine Reynoso	Mar 10, 2020 04:02 PM	Task reassigned to Katherine Reynoso.	Add Attachment
Katherine Reynoso	Mar 10, 2020 04:02 PM	Good to go.	Add Attachment
Katherine Reynoso	Mar 10, 2020 03:42 PM	It's getting worked on	Add Attachment
Katherine Reynoso	Mar 10, 2020 01:39 PM	**This is an outgoing email** Hi Audrey, I need some additional information regarding service request #75695 Description: Needs help with office I'm Katherine with UCS. We received a notification that your office needs to be activated. We recently pushed an update, and caused an issue with a few computers. We will need to reinstall office, and normally this takes about twenty minutes. When would be a good time for a tech to come by to take care of this? Thank You, Katherine Reynoso	Add Attachment Public
Shandelle Plasker	Mar 10, 2020 01:24 PM	Her office says it needs to be activated.	Add Attachment