Service Request Ticket - # 75697

Service Request Information

CONTACT Name Merrill, Leanne   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 10, 2020 03:38 PM
Department Mathematics Phone 89324
Location Email merrill@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20161081[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple MacBook Pro 13-inch Space Gray #MPXT2LL/A
Serial No. C02TTJWXHV29 Location PDR

CPU Intel Core i5(2.3GHz dual-core, 64MB eDRAM)


OS MAC OS X 10.16 or 11.x (Big Sur) Software MSDesktopEdOffice201*MAC XXXX2016005511; Mathematica Std edition v11 VISA2016006463 (June2017) SR# ;

Wireless NIC DC:A9:04:85:46:23


Bluetooth NIC DC:A9:04:79:3E:54

TECHS Submitted by Lourdes Salazar Contact lsalazar19@wou.edu 88925
Primary Technician Contact rjohnson17@wou.edu 88925

Tracking

Entered by Date Memo
Reggie Johnson
Email

Public
Entered by Date Memo
Reggie Johnson Mar 11, 2020 09:43 AM 
Status changed from (1) Pending to (5) Completed
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Reggie Johnson Mar 11, 2020 09:43 AM 
Rebooted pc and it 
fixed the issue
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Lourdes Salazar Mar 11, 2020 08:47 AM 
****This is an email****
I’m running a bit late, actually, but I’ll be there 
by 9:15.
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Reggie Johnson Mar 11, 2020 08:17 AM 
****This is an outgoing email****
Hi Leanne,

I need some additional information regarding 
service request #75697

Description: Accessing shared drives

Are you still available today at 9am? If so a tech 
will stop by to assist you with your drive issues.

Thanks,

Reggie
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Public
Reggie Johnson Mar 11, 2020 08:15 AM 
Task reassigned to Reggie Johnson.
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Lourdes Salazar Mar 10, 2020 03:39 PM 
****This is an email****
Hi, 

The number is 20161081[Edit Inv]. 

I am available Wednesday 9am-11am and 2pm-3pm. 
On Thursday I am available 9am-10am and 12pm-
3pm. 

Thanks!

Leanne
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Lourdes Salazar Mar 10, 2020 03:38 PM 
Hi,

I recently had my operating system updated by 
UCS (service request # 75632). 

I just tried to access the shared department 
drive and it's not on my list of drives. 
Additionally, it doesn't seem like I can add 
it. (The + button is greyed out.) I checked and 
it seems like I have admin privileges, but I 
can't seem to search for or add most drives. 

The drive I need access to is: 

smb://groupj.wou.edu/groupj/math_dump_bin

I used to just have access to it, but it is no 
longer there. 

Please let me know what I should do to resolve 
this. 

Leanne



--
Dr. Leanne Merrill
Assistant Professor | Department of Mathematics
Western Oregon University
345 Monmouth Ave N | Monmouth, OR 97361
503-838-9342 | MNB 126
merrill@wou.edu
Pronouns: she/her/hers
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