Service Request Ticket - # 75700

Service Request Information

CONTACT Name Villeneuve, XuanXuan   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 11, 2020 09:04 AM
Department Business Services Phone 88231
Location Email villeneuvex@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20170255[Edit Inv] (opens in a new window) Bldg/Room ITC 002
Service Tag 4CMSHL2 Description Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz)
Serial No. 4CMSHL2 Location Emergency Lab Shelf

CPU Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 201* from XXXX2017006552;

Wired NIC D8:9E:F3:0C:60:AB

TECHS Submitted by Lourdes Salazar Contact lsalazar19@wou.edu 88925
Primary Technician Contact rjohnson17@wou.edu 88925

Tracking

Entered by Date Memo
Reggie Johnson
Email

Public
Entered by Date Memo
Reggie Johnson Mar 11, 2020 11:46 AM 
Status changed from (1) Pending to (5) Completed
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Reggie Johnson Mar 11, 2020 10:05 AM 
Teboted pc instaled 
updates, advised her 
not to click on weird 
looking ads and check 
what website url shes 
going to when it 
autofills, it sent 
her to an ad page
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Reggie Johnson Mar 11, 2020 09:43 AM 
Task reassigned to Reggie Johnson.
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Lourdes Salazar Mar 11, 2020 09:04 AM 
Window warning alert then an Error number. It 
Asked for username and password. then said "The 
site says suspicion movement was distinguished on 
your IP address because of destructive infection 
introducted in PC" she doesn't want to sign in 
without someone looking at it first.
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