Service Request Ticket - # 75701

Service Request Information

CONTACT Name Lyon, Laura   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 11, 2020 09:52 AM
Department College of Education Phone 88521
Location Email lyonl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20131050[Edit Inv] (opens in a new window) Bldg/Room RWEC
Service Tag 1JY6W12 Description Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
Serial No. 1JY6W12 Location Student worker

CPU Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)


OS Windows 7 Pro, 64 bit Software Microsoft Office Pro Plus 2013 downgraded to 2010 from P0094303; Adobe Acrobat DC (Pro)subscription XXXX201700006551 serialized desktop FEB2018 SR#66588;

Wired NIC 34:17:EB:A1:15:54

TECHS Submitted by Lourdes Salazar Contact lsalazar19@wou.edu 88925
Primary Technician Contact rjohnson17@wou.edu 88925

Tracking

Entered by Date Memo
Reggie Johnson
Email

Public
Entered by Date Memo
Reggie Johnson Mar 11, 2020 11:46 AM 
Status changed from (1) Pending to (5) Completed
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Reggie Johnson Mar 11, 2020 11:46 AM 
She had 2 factor 
authentication on in 
gmail so I used the 
app password function 
to sign her in to 
outlook
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Megan Thibeault Mar 11, 2020 10:03 AM 
Task reassigned to Reggie Johnson.
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Lourdes Salazar Mar 11, 2020 09:52 AM 
****This is an email****
Hi, Lourdes.
 
My WOU computer number is 20131050[Edit Inv]. 
I’m in RWEC 218.
I’ll be here until noon today if someone is 
available.
 
Thank you!
 
Laura
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Lourdes Salazar Mar 11, 2020 09:52 AM 
****This is an email****
Good morning.
 
I am having problems re-adding additional email 
profiles to my Outlook account through G Suite. 
When I moved to Windows 10, I reset up my Outlook 
for G Suite using my staff, student, and general 
WOU email (partnerships@wou.edu). We changed this 
setup this morning while checking on my virus scan 
from the phishing email yesterday, and I am unable 
to add the student and partnerships email profiles 
successfully. I also need help with my mailbox 
size.
 
Thanks so much,
 
Laura Lyon, M.Ed.
Strategic Partnerships Program Coordinator
Staff Senate President 2019-2020
Western Oregon University
College of Education
503.838.8521 / 503.838.8228 (fax)
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