Service Request Ticket

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Service Request Information

CONTACT	Name	Fruit, Julia	Date	Mar 11, 2020 02:41 PM
	Department	Creative Arts	Phone	88461
	Location		Email	fruitj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20120214 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	72NNGV1	Description	Dell Latitude E6420 i7-2760QM (2.40GHz, 6M cache)
	Serial No.	72nngv1	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-2760QM(2.4GHz, 6MB cache)
	OS	Windows 7 Pro, 64 bit	Software	MS Office Pro Plus 2010 from P0085446
	Wired NIC	D4:BE:D9:3B:0A:3C
	Wireless NIC	8C:70:5A:F9:72:B8
	Bluetooth NIC	44:6D:57:CB:0E:7D

TECHS	Submitted by	Stephanie Magee	Contact	smagee15@wou.edu	88925
	Primary Technician		Contact	ppuett16@wou.edu	88925

Tracking

Entered by	Date	Memo
Peter Puettmann			Email Public
Entered by	Date	Memo
Peter Puettmann	Oct 23, 2020 09:03 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Megan Thibeault	Jul 21, 2020 11:40 AM	Task reassigned to Peter Puettmann.	Add Attachment
Megan Thibeault	Jul 21, 2020 11:40 AM	W20120214 is somewhere in the office, it can be PDR'd and this ticket can be closed.	Add Attachment
Megan Thibeault	Jul 21, 2020 11:35 AM	Status changed from (7) Waiting for Contact to (1) Pending	Add Attachment
Megan Thibeault	Jul 21, 2020 11:35 AM	**This is an email** Julia, Thanks for getting back to me, I'm not sure how your area got a loaner for this use but loaners are only for temporary use, not a permanent solution. Your department will need to purchase a station for this student worker position. We can not give out another loaner. The 2012 station will need to be dropped off to our office too since its operating system is out of date and not secure anymore. Thanks, Megan	Add Attachment
Megan Thibeault	Jul 21, 2020 11:35 AM	**This is an email** Hi Megan: They would need to purchase a station. Bill	Add Attachment
Megan Thibeault	Jul 21, 2020 11:35 AM	Asked BK if they needed to purchase one since this was a loaner.	Add Attachment
Megan Thibeault	Jul 21, 2020 11:34 AM	**This is an email** Hi Megan! That laptop is our student worker laptop. While we don't need it at the present moment, we will need a student worker laptop in the fall. Thank you!	Add Attachment
Megan Thibeault	Jul 21, 2020 09:39 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Megan Thibeault	Jul 21, 2020 09:39 AM	**This is an outgoing email** Hi Julia, We were just following up with you regarding a service request that we have for you. (#75709) Description: 3/11 Windows 10 ? We were going through tasks that were put on hold due to Covid. This one was you asking for W20120214 to be updated, this machine can not be upgraded to Windows 10 due to its hardware and it was a loaner machine from UCS. What is the need for this station? What are students doing on it? We have very few loaners due to Covid. Thanks, Megan Thibeault	Add Attachment Public
Megan Thibeault	Mar 18, 2020 07:32 AM	Please find out more information, what are students using this for?	Add Attachment
Katherine Reynoso	Mar 11, 2020 03:43 PM	Can't be updated to Windows 10. Will need to be approved by Bill for another loaner.	Add Attachment
Stephanie Magee	Mar 11, 2020 03:42 PM	Task reassigned to UCS Tech.	Add Attachment
Stephanie Magee	Mar 11, 2020 03:40 PM	Task reassigned to Megan Thibeault.	Add Attachment
Stephanie Magee	Mar 11, 2020 03:40 PM	cant be updated can we give them a loaner for the student workers?	Add Attachment
Stephanie Magee	Mar 11, 2020 02:41 PM	laptop at SRD	Add Attachment
Stephanie Magee	Mar 11, 2020 02:41 PM	Old laptop that is used by student workers on windows 7 Could use a loaner for their workers in the mean time	Add Attachment