Service Request Ticket

Service Request Information

CONTACT	Name	Navarete, Briana	Date	Mar 11, 2020 04:25 PM
	Department	Admissions Office	Phone	88193
	Location		Email	navareteb@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20141233 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	C0WHV42	Location	PDR
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 2013 from XXXX2014004298
	Wired NIC	98:90:96:D5:FF:77

TECHS	Submitted by	Katherine Reynoso	Contact	kreynoso15@wou.edu	88925
	Primary Technician		Contact	kreynoso15@wou.edu	88925

Entered by	Date	Memo
Katherine Reynoso			Email Public
Entered by	Date	Memo
Katherine Reynoso	Mar 13, 2020 04:33 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Katherine Reynoso	Mar 13, 2020 04:33 PM	**This is an outgoing email Hi Briana, I need some additional information regarding service request #75711 Description: Office does not work I'm Katherine with UCS. I helped with your Office 2019 issue. I was able to download and install office. It looks like it is working now; however, you are going to need to sign in using @mash.wou.edu This should allow you to use it as you did before. If you encounter issues, let us know and a tech can come by to help. Thank You, Katherine Reynoso	Add Attachment Public
Katherine Reynoso	Mar 12, 2020 04:29 PM	Installed, but I don't know if it working right now.	Add Attachment
Katherine Reynoso	Mar 11, 2020 04:25 PM	Office said that it couldn't open the software. I uninstalled it. In Software Center it seems like it isn't downloading correctly, keeps saying that software is not applicable to the machine. She will be gone Thursday and Friday, so it needs to be good to go starting Monday morning when she comes back.	Add Attachment