Service Request Ticket - # 75712

Service Request Ticket - # 75712

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Service Request Information

CONTACT	Name	Robischon, Jeff	Date	Mar 11, 2020 04:42 PM
	Department	Student Media	Phone	89697
	Location		Email	robischonj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20171274 (opens in a new window)	Bldg/Room	TERRY 108
	Service Tag		Description	Apple 13-inch MacBook Pro, Space Gray #MPXT2LL/A
	Serial No.	FVFWT5A6HV29	Location	Student Media KWOU laptop
	CPU	Intel Core i5(2.3GHz dual-core, 64MB eDRAM)
	OS	MAC OS X 10.15 (Catalina)	Software	MSDesktopEdOffice201*MAC XXXX2017006552;
	Wireless NIC	88:E9:FE:78:57:A8
	Bluetooth NIC	88:E9:FE:72:7B:4E

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	peppers@wou.edu	88956

Tracking

Entered by	Date	Memo
Shandelle Plasker			Email Public
Entered by	Date	Memo
Shandelle Plasker	May 05, 2020 03:27 PM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Shandelle Plasker	May 05, 2020 03:27 PM	This has been delivered.	Add Attachment
Bradley Karkanen	May 05, 2020 02:13 PM	Task reassigned to Shandelle Plasker.	Add Attachment
Bradley Karkanen	May 05, 2020 02:01 PM	**This is an email** Any time after 2:30 today would work fine. Thanks.	Add Attachment
Bradley Karkanen	May 05, 2020 01:26 PM	**This is an outgoing email** Hi Jeff, I need some additional information regarding service request #75712 Description: IFC SETUP: Apple 13-inch MacBook Pro W#20171274 to replace KWO laptop W#20110641 Terry House 108 When are you available for us to deliver your new laptop?	Add Attachment Public
Bradley Karkanen	May 05, 2020 01:24 PM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Bradley Karkanen	May 05, 2020 01:23 PM	This is ready to go and in the OUT box.	Add Attachment
Bradley Karkanen	May 05, 2020 01:23 PM	Task reassigned to Bradley Karkanen.	Add Attachment
Bradley Karkanen	May 05, 2020 09:16 AM	Task reassigned to New Equip. Setup.	Add Attachment
Bradley Karkanen	May 05, 2020 09:16 AM	On the standup desk over by Paul. I started 10.15 on it.	Add Attachment
John Rushing	May 05, 2020 08:59 AM	Task reassigned to Bradley Karkanen.	Add Attachment
John Rushing	May 05, 2020 08:59 AM	W20110641 is in ITC 007 on bench.	Add Attachment
Tricia Flaherty	Mar 11, 2020 04:48 PM	Task reassigned to New Equip. Setup.	Add Attachment
Tricia Flaherty	Mar 11, 2020 04:42 PM	This will be on the inventory counter shelf with IFC setup form. They are replacing an older PC laptop W#20110641 with a Mac laptop W#20171274 .	Add Attachment