Service Request Ticket - # 75714

Service Request Information

CONTACT Name Robischon, Jeff   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 11, 2020 05:37 PM
Department Student Media Phone 89697
Location Email robischonj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20171277[Edit Inv] (opens in a new window) Bldg/Room TERRY 110
Service Tag Description Apple iMac 21.5-inch 4K 3.0GHz Quad Intel i5 #Z0TK
Serial No. C02WV1KFJ1G9 Location Northwest Passage in Student Media

CPU Intel Core i5(3.0GHz quad -core)


OS MAC OS X 10.12 (macOS Sierra) Software Microsoft Desktop Education license allows install of Office 201* for MAC XXXX2017006552;

Wired NIC 14:20:5E:07:03:2E


Wireless NIC 78:7B:8A:DA:4D:E3


Bluetooth NIC 14:20:5E:07:03:2F

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact rushingj@wou.edu 89242

Tracking

Entered by Date Memo
John Rushing
Email

Public
Entered by Date Memo
John Rushing May 01, 2020 10:43 AM 
Status changed from (1) Pending to (5) Completed
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John Rushing Apr 30, 2020 03:52 PM 
Delivered on 4/30/2020.
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Shandelle Plasker Apr 27, 2020 01:49 PM 
Task reassigned to John Rushing.
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John Rushing Apr 24, 2020 04:54 PM 
Task reassigned to Shandelle Plasker.
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John Rushing Apr 24, 2020 04:53 PM 
Not sure if these get Full Adobe CC.  The old ones 
had Adobe Design Prem CS5 listed under software.
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John Rushing Apr 24, 2020 04:52 PM 
20171278[Edit Inv] is finished imaging and is back in ITC 
008.  20171277[Edit Inv] need Sophos added to the System 
Preferences.  20171279[Edit Inv] Just finished OS install, 
needs everything.
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Megan Thibeault Apr 22, 2020 08:17 AM 
Task reassigned to John Rushing.
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Megan Thibeault Apr 22, 2020 08:17 AM 
Can you please start imaging these, we got a few more calls about the 2010's not working well
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Megan Thibeault Mar 24, 2020 12:53 PM 
Priority changed from (3) Priority to (1) Highest Priority.
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Tricia Flaherty Mar 11, 2020 05:37 PM 
I have 3 iMacs for IFC replacement Student Media  in Terry House that are on the 
inventory counter with IFC setup forms:
1.)  W#20171277[Edit Inv] for Northwest Passage in Student Media TH110 replacing W#20101079[Edit Inv]
2.)  W#20171278[Edit Inv] for Western Oregon Journal in Student Media TH102 replacing 
W#20101080[Edit Inv]
3.)  W#20171279[Edit Inv] for Western Oregon Journal in Student Media TH102 replacing 
W#20101081[Edit Inv]

Jeff Robischon is contact for all three
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