Service Request Ticket - # 75717

Service Request Information

CONTACT Name Trujillo, Adrian   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 12, 2020 09:54 AM
Department Phone 88587
Location Email trujilloa@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20171056[Edit Inv] (opens in a new window) Bldg/Room SSC 213
Service Tag CSCDRP2 Description Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz)
Serial No. CSCDRP2 Location Peer Academic Coaches (Student Workers)

CPU Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 201* from XXXX2017006552;

Wired NIC D8:9E:F3:4B:D1:E8

TECHS Submitted by Lourdes Salazar Contact lsalazar19@wou.edu 88925
Primary Technician Contact rjohnson17@wou.edu 88925

Tracking

Entered by Date Memo
Reggie Johnson
Email

Public
Entered by Date Memo
Alix Karkanen Mar 12, 2020 11:38 AM 
****This is an email****
The webcam works but the microphone doesn't work. 
I tested a video recording and it gives me this 
error: 0xa00F429D.
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Reggie Johnson Mar 12, 2020 11:32 AM 
Status changed from (1) Pending to (5) Completed
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Reggie Johnson Mar 12, 2020 11:32 AM 
plugged in a/b usb cable
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Lourdes Salazar Mar 12, 2020 09:54 AM 
Task reassigned to Reggie Johnson.
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Lourdes Salazar Mar 12, 2020 09:54 AM 
****This is an email****
It is a desktop computer. #20171056[Edit Inv]

On Thu, Mar 12, 2020 at 9:44 AM UCS ServiceRequest 
 wrote:
Adrian,

Is it a laptop or desktop? Also, can I get the WOU 
# on it please.

Thank you,
Lourdes

On Thu, Mar 12, 2020 at 9:40 AM Adrian Trujillo 
 wrote:
Hello!

I am wondering if I could have the webcam and the 
microphone enabled on my work computer. We are in 
the process of attempting using webex as a form of 
advising. 

Thank you.
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