Service Request Ticket - # 75729

Service Request Information

CONTACT Name Lopez-Melton, Robyn   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 12, 2020 02:37 PM
Department The Research Institute Phone 88479
Location Email meltonr@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20160671[Edit Inv] (opens in a new window) Bldg/Room TODD 210
Service Tag Description Apple MacBook Pro 13-inch w/ Retina Silver #Z0QM
Serial No. C02SX2S7FVH4 Location Robyn Lopez Melton, TRI

CPU Intel Core i5(2.9GHz dual-core, 3MB L3)


OS MAC OS X 10.12 (macOS Sierra) Software Microsoft Desktop Education-Office 201* for MAC License from XXXX2016005511, Filemaker Pro from COE Server/client v14/15? see McEvilly; Adobe CC20** Named user

Wireless NIC 4C:32:75:9C:49:5F


Bluetooth NIC 4C:32:75:9C:49:60

TECHS Submitted by Stephanie Magee Contact smagee15@wou.edu 88925
Primary Technician Contact kreynoso15@wou.edu 88925

Tracking

Entered by Date Memo
Katherine Reynoso
Email

Public
Entered by Date Memo
Katherine Reynoso Mar 13, 2020 04:31 PM 
Status changed from (1) Pending to (5) Completed
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Alix Karkanen Mar 13, 2020 04:21 PM 
just left!
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Katherine Reynoso Mar 13, 2020 04:13 PM 
Good to go at front desk.
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Katherine Reynoso Mar 13, 2020 02:05 PM 
****This is an outgoing email****
Hi Robyn,

I need some additional information regarding 
service request #75729

Description: *3/12* OS update Mac 

I'm Katherine with UCS. I'm currently updating your 
computer and we have made it to High Sierra 10.13, 
and we would like to update it to Mojave 10.14 if 
possible. The Mojave update could take about an  
hour, is this something we can do for you? Or would 
you like us to drop it off soon? Let me know, or if 
you have questions feel free to contact our front 
office at 503-838-8925.

Thank You,
Katherine
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Public
Katherine Reynoso Mar 13, 2020 12:36 PM 
Task reassigned to Katherine Reynoso.
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Stephanie Magee Mar 12, 2020 02:40 PM 
Priority changed from (3) Priority to (2) High Priority.
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Stephanie Magee Mar 12, 2020 02:40 PM 
She is worried that if we close she cant get it 
back and would like to have it back as soon as 
possible
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