Service Request Ticket

Service Request Information

CONTACT	Name	Harman, Lizzy	Date	Mar 13, 2020 10:58 AM
	Department	Student Success & Advising Office	Phone	88057
	Location		Email	harmanl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20130079 (opens in a new window)	Bldg/Room	SAC 136
	Service Tag	5P2SMX1	Description	Dell Latitude E6430, IntelCore i7, 2.7GHz, 6M Cach
	Serial No.	5P2SMX1	Location	Adrian Trujillo
	CPU	Intel Core i7-3740QM(2.7GHz, 6M cache)
	OS	Windows 10 Enterprise 64bit	Software	Win 8 Pro 64bit downgraded to WIN 7 Pro, MS office Pro Plus 2013 from P0091311 downgraded to Pro Plus 2010
	Wired NIC	F0:1F:AF:2C:65:2F
	Wireless NIC	0C:84:DC:A6:C9:96
	Bluetooth NIC	24:FD:52:30:9F:17

TECHS	Submitted by	Stephanie Magee	Contact	smagee15@wou.edu	88925
	Primary Technician		Contact	ppuett16@wou.edu	88925

Entered by	Date	Memo
Peter Puettmann			Email Public
Entered by	Date	Memo
Peter Puettmann	May 27, 2021 10:40 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Peter Puettmann	May 27, 2021 10:40 AM	its been returned and headed to PDR im sure.	Add Attachment
John Rushing	Jun 18, 2020 01:06 PM	W20140372 loaner has been returned.	Add Attachment
Lourdes Salazar	Mar 18, 2020 09:46 AM	20130079 was given to adrian	Add Attachment
Lourdes Salazar	Mar 18, 2020 09:25 AM	adrian truijilo Had issues with original loaner. got a new one	Add Attachment
Peter Puettmann	Mar 16, 2020 10:16 AM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Peter Puettmann	Mar 16, 2020 10:16 AM	Priority changed from (3) Priority to (6) No Response Necessary.	Add Attachment
Peter Puettmann	Mar 16, 2020 10:15 AM	prepped and delivered.	Add Attachment
Stephanie Magee	Mar 13, 2020 12:28 PM	W20140372 L. Harman W20130593 A Truijilo	Add Attachment
Peter Puettmann	Mar 13, 2020 11:43 AM	adrian truijilo Lizzy Harman	Add Attachment
Stephanie Magee	Mar 13, 2020 10:58 AM	two laptops with webcam and mic	Add Attachment