Service Request Ticket

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Service Request Information

CONTACT	Name	Nerz, Andrew	Date	Mar 13, 2020 01:58 PM
	Department	Natural Science Division	Phone	89709
	Location		Email	nerza@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20150671 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	9RN5JB2	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	9RN5JB2	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2015004715; Techsmith Camtasia 2019 Education v.19 single user license VISA2018009203 JUNE2019;
	Wired NIC	18:66:DA:14:14:37

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	ppuett16@wou.edu	88925

Tracking

Entered by	Date	Memo
Peter Puettmann			Email Public
Entered by	Date	Memo
Peter Puettmann	May 14, 2021 10:13 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Peter Puettmann	Jul 21, 2020 11:16 AM	**This is an outgoing email** Hi Andrew, I need some additional information regarding service request #75740 Description: Blue screen, Dead HD I have the backup of your old profile on a portable Hard Drive in the office. Would you be able to come into the office sometime so we can give you those files? We are open 8am-5pm and can do Walk-ins from 9am-12pm. Although i think it would be best if you told us when you would be coming in that way we can be ready for you. Let me know, have a great day! --Peter P, UCS Student Tech	Add Attachment Public
Peter Puettmann	Jul 21, 2020 11:11 AM	found the HD	Add Attachment
Megan Thibeault	Jul 21, 2020 09:33 AM	Task reassigned to Peter Puettmann.	Add Attachment
Megan Thibeault	Jul 21, 2020 09:33 AM	Yikes, hope we can find this HD somewhere..	Add Attachment
Reggie Johnson	Mar 19, 2020 04:45 PM	Task reassigned to UCS Tech.	Add Attachment
Reggie Johnson	Mar 19, 2020 04:45 PM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Reggie Johnson	Mar 19, 2020 04:45 PM	Just need to transfer his back up to his new profile once he is on campus and able to sign in.	Add Attachment
Reggie Johnson	Mar 19, 2020 01:32 PM	The back up ssd in the small stand up desk drawer	Add Attachment
Reggie Johnson	Mar 19, 2020 11:42 AM	Backed up Nerza whole profile and reimaged his machine. Left the ssd with the back up on my desk.	Add Attachment
Peter Puettmann	Mar 19, 2020 11:02 AM	Task reassigned to Reggie Johnson.	Add Attachment
Peter Puettmann	Mar 19, 2020 11:02 AM	ask him reggie! great idea!	Add Attachment
Reggie Johnson	Mar 19, 2020 08:16 AM	Status changed from (4) On Hold to (1) Pending	Add Attachment
Reggie Johnson	Mar 19, 2020 08:16 AM	Should I just get back up his harddrive and reimage it?	Add Attachment
Peter Puettmann	Mar 18, 2020 02:01 PM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Peter Puettmann	Mar 18, 2020 02:01 PM	*EMAIL FROM ANDREW* I'm not on campus for a long time, I'll get in contact with you again when things get back to normal. I'm using my personal home computer in the meantime. Thanks, -Andrew	Add Attachment
Peter Puettmann	Mar 18, 2020 10:48 AM	**This is an outgoing email** Hi Andrew, I need some additional information regarding service request #75740 Description: Blue screen When would be a good time for our techs to work on this? We can meet you in your office if youre on campus but if youre working from home we would need you to bring the computer in to us. Currently are open 8am-5pm, monday thru friday. Our phone number is 5038388925 and email is UCShelpdesk@wou.edu --Peter P, UCS Tech	Add Attachment Public
Megan Thibeault	Mar 18, 2020 07:30 AM	Email the user, find out if we can work on this if he is gone, and if a reimage is needed?	Add Attachment
Gino Salazar	Mar 13, 2020 02:02 PM	I have a loaner ready to take to him	Add Attachment
Alix Karkanen	Mar 13, 2020 01:59 PM	Asked for WOU#	Add Attachment
Alix Karkanen	Mar 13, 2020 01:58 PM	**This is an email** 'll likely be available in about 40 minutes or so, if that works for you. -Andrew	Add Attachment
Alix Karkanen	Mar 13, 2020 01:58 PM	**This is an email** Andrew, What is your availability today? Stephanie	Add Attachment
Alix Karkanen	Mar 13, 2020 01:58 PM	**This is an email** Hello, My name is Andrew Nerz, I'm a faculty member with the math department. This morning when I walked into my office, I found my computer giving me a blue screen and was incapable of starting windows. I've tried trouble shooting it with the available options, but nothing has worked. Would someone be able to fix/replace my office computer? Thanks for your assistance, -Andrew	Add Attachment