Service Request Ticket - # 75747

Service Request Information

CONTACT Name Rockwell-Kincanon, Janeanne   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 16, 2020 11:06 AM
Department Library & Media Services Phone 89493
Location Email kincanonj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Scanner Edit WOU # 20121128[Edit Inv] (opens in a new window) Bldg/Room HL
Service Tag Description BookEye 4 KIC Color System with custom cabinet:
Serial No. 001999AB6FC9 Location BookEye scanning station - 1st Floor-Copy Rm
TECHS Submitted by Lourdes Salazar Contact lsalazar19@wou.edu 88925
Primary Technician Contact rushingj@wou.edu 89242

Tracking

Entered by Date Memo
John Rushing
Email

Public
Entered by Date Memo
John Rushing Jun 23, 2020 10:23 AM 
Status changed from (1) Pending to (5) Completed
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John Rushing Jun 23, 2020 10:23 AM 
I talked to Chris and he said the screen goes to 
sleep but no longer locks up.
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Megan Thibeault Jun 19, 2020 02:54 PM 
Task reassigned to John Rushing.
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Megan Thibeault Jun 19, 2020 02:54 PM 
Can you check to see if this is still happening, I thought you or something else got this fixed.
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Megan Thibeault Mar 16, 2020 11:28 AM 
Task reassigned to Gino Salazar.
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Lourdes Salazar Mar 16, 2020 11:06 AM 
Behind info desk. 
Having trouble logging in. Goes to sleep and tries 
to shutdown but doesn't shutdown. "No Signal 
screen" they have tried restarting it but no luck
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