Service Request Ticket

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Service Request Information

CONTACT	Name	Richardson, Dana	Date	Mar 16, 2020 11:20 AM
	Department	President’s Office	Phone	89295
	Location		Email	richardsond@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20191006 (opens in a new window)	Bldg/Room	VICK 211D
	Service Tag	4XXXP13	Description	Latitude 7490 touch, i5-8350U 14in FHD WVA
	Serial No.	4XXXP13	Location	Box 22 ITC 008 Waiting for new hire
	CPU	Intel Core i5-8350U 8thGen(Quad 1.7GHz, 6M Cache)
	OS	Windows 10 Enterprise 64bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2019009325;
	Wired NIC	34:48:ED:3C:61:6D
	Wireless NIC	4C:1D:96:53:B3:D0

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	rushingj@wou.edu	89242

Tracking

Entered by	Date	Memo
John Rushing			Email Public
Entered by	Date	Memo
John Rushing	Jun 02, 2020 11:23 AM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
John Rushing	Jun 02, 2020 11:23 AM	She has the laptop and Dock. MS Outlook is setup. She returned Loaner 20150718.	Add Attachment
Megan Thibeault	Jun 02, 2020 08:56 AM	Task reassigned to John Rushing.	Add Attachment
Bradley Karkanen	May 28, 2020 12:30 PM	Task reassigned to UCS Tech.	Add Attachment
Bradley Karkanen	May 26, 2020 01:06 PM	This is back on the new equip shelf.	Add Attachment
Bradley Karkanen	May 26, 2020 10:32 AM	This is an Azure machine so any of us that have Global Admin in Azure get admin rights automatically.	Add Attachment
Bradley Karkanen	May 26, 2020 10:32 AM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Bradley Karkanen	May 26, 2020 10:32 AM	I got Acrobat installed and updated the rest of the software.	Add Attachment
John Rushing	May 22, 2020 01:24 PM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
John Rushing	May 22, 2020 01:24 PM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
John Rushing	May 22, 2020 01:24 PM	I was not able to get in with a local admin and when I logged in I did not have admin. So I could not install Adobe DC. It also did not have Software Center. Dana is moving from Salem to Manzanita.	Add Attachment
Shandelle Plasker	May 22, 2020 09:20 AM	Task reassigned to John Rushing.	Add Attachment
Shandelle Plasker	May 22, 2020 09:20 AM	Dana is picking this up on Thursday (28th) at 10AM. Can you make sure it is all imaged and ready to go. VPN needs to be installed. When she comes in she will need to be hard wired. Outlook will need to be setup. Admin rights.	Add Attachment
Bradley Karkanen	Mar 25, 2020 12:43 PM	Adobe is not necessarily Intune compatible if this is high priority we should just install it by hand.	Add Attachment
Bradley Karkanen	Mar 18, 2020 10:26 AM	Need to package Acrobat but it is pretty close to done now.	Add Attachment
Bradley Karkanen	Mar 17, 2020 04:05 PM	Created a group in Intune called President's Office Vick Building I will keep this and related devices and users in there.	Add Attachment
Bradley Karkanen	Mar 17, 2020 04:05 PM	Working on this now	Add Attachment
Megan Thibeault	Mar 17, 2020 11:17 AM	Task reassigned to Bradley Karkanen.	Add Attachment
Megan Thibeault	Mar 17, 2020 11:17 AM	Can you get this one setup like you did for the TRI two from last week	Add Attachment
Tricia Flaherty	Mar 16, 2020 11:20 AM	Dana had her laptop W#20160364 break and was loaned UCS laptop W#20150718 and dock W#20160918 until a new laptop and dock could be ordered. The new Latitude 7490 touch screen laptop W#20191006 and WD19 dock W#20191007 are on the inventory counter shelf in ITC008 with NEW EQUIP setup form. Make sure to get back any loaner equipment once laptop setup and delivered	Add Attachment