Service Request Ticket

Service Request Information

CONTACT	Name	Romine, Jeannie	Date	Mar 16, 2020 12:38 PM
	Department		Phone	88285
	Location		Email	rominej@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20171093 (opens in a new window)	Bldg/Room	PP 119
	Service Tag	CSFGRP2	Description	Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz)
	Serial No.	CSFGRP2	Location	Kevin Thibeault
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2017006552;
	Wired NIC	D8:9E:F3:4B:AA:C9

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	gsalazar15@wou.edu	88925

Entered by	Date	Memo
Gino Salazar			Email Public
Entered by	Date	Memo
Gino Salazar	Mar 16, 2020 02:01 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Gino Salazar	Mar 16, 2020 02:01 PM	Updated wrong task, they are all good!	Add Attachment
Gino Salazar	Mar 16, 2020 02:01 PM	Task reassigned to Gino Salazar.	Add Attachment
Gino Salazar	Mar 16, 2020 01:49 PM	Task reassigned to Service Request Desk.	Add Attachment
Gino Salazar	Mar 16, 2020 01:49 PM	She will be in tomorrow morning	Add Attachment
Megan Thibeault	Mar 16, 2020 01:37 PM	Task reassigned to Gino Salazar.	Add Attachment
Alix Karkanen	Mar 16, 2020 12:38 PM	The computer that Kevin used to use will not get past CTRl ALT DEl for someone else to sign in, it just keeps loading	Add Attachment