Service Request Ticket

Service Request Information

CONTACT	Name	Larson, Kristen	Date	Mar 16, 2020 12:57 PM
	Department	Graduate Studies	Phone	88597
	Location		Email	larsonk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20130562 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple MacBook Pro 13-inch #Z0MT
	Serial No.	C1MM334KDV30	Location	Going to PDR
	CPU	Intel Core i7(2.9GHz dual-core, 4MB L3 cache)
	OS	MAC OS X 10.14 (Mojave)	Software	MS Office 2011 Std for MAC from P0092993; TRANSFER from W#20090902 Windows license for bootcamp install from P0076841, Microsoft Office Pro Plus 2010 from P0076811; TRANSFERRED TO SUE KUNDA APRIL2015 DO NOT INSTALL Camtasia for MAC v1.2 from VISA2011002642and Snagit for MAC v1.0 from VISA2011002641
	Wired NIC	68:5B:35:B2:94:D5
	Wireless NIC	60:03:08:EB:D3:CA
	Bluetooth NIC	60:03:08:EB:D3:CB

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	ucshelpdesk@wou.edu	88925

Entered by	Date	Memo
Service Request Desk			Email Public
Entered by	Date	Memo
Alix Karkanen	Sep 22, 2020 04:11 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Gino Salazar	Mar 16, 2020 02:02 PM	She will be in first thing tomorrow	Add Attachment
Gino Salazar	Mar 16, 2020 01:40 PM	Task reassigned to Service Request Desk.	Add Attachment
Gino Salazar	Mar 16, 2020 01:37 PM	Sending email. If she comes to the front desk then have her log in hardwired and give her admin rights	Add Attachment
Gino Salazar	Mar 16, 2020 01:35 PM	Sitting in outbox with tape on the bag handle	Add Attachment
Gino Salazar	Mar 16, 2020 01:24 PM	and charger of course	Add Attachment
Gino Salazar	Mar 16, 2020 01:23 PM	Giving loaner 20130562 and bag	Add Attachment
Alix Karkanen	Mar 16, 2020 12:58 PM	Task reassigned to Gino Salazar.	Add Attachment
Alix Karkanen	Mar 16, 2020 12:57 PM	Kristen needs a loaner	Add Attachment