Service Request Ticket

Service Request Information

CONTACT	Name	Mullan, Savanna	Date	Mar 16, 2020 03:40 PM
	Department	Human Resources	Phone	88125
	Location		Email	mullans@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20131105 (opens in a new window)	Bldg/Room	NONE
	Service Tag		Description	Dell Latitude E7240 i7-4600U 2.1GHz, 4M cache
	Serial No.	5DJBF12	Location	Going to PDR
	CPU	Intel Core i7-4600U(2.1 GHz, 4M Cache)
	OS	Windows 10 Enterprise 64bit	Software	Microsoft Office Pro Plus 2013 from P0094370, TRANSFERRED TO AMY W#20130386 SPSS Statistics Campus Edition Standard Authorized User V 22(site license)
	Wired NIC	EC:F4:BB:3C:08:AA
	Wireless NIC	80:86:F2:6D:17:44
	Bluetooth NIC	80:86:F2:6D:17:48

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	thibeaultm@wou.edu	88925

Entered by	Date	Memo
Megan Thibeault			Email Public
Entered by	Date	Memo
Megan Thibeault	Mar 16, 2020 03:52 PM	Task reassigned to Megan Thibeault.	Add Attachment
Megan Thibeault	Mar 16, 2020 03:52 PM	Task reassigned to Megan Thibeault.	Add Attachment
Megan Thibeault	Mar 16, 2020 03:52 PM	All done!	Add Attachment
Alix Karkanen	Mar 16, 2020 03:43 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Alix Karkanen	Mar 16, 2020 03:43 PM	Would like someone to come by asap	Add Attachment
Alix Karkanen	Mar 16, 2020 03:40 PM	**This is an email** Hello, I just called and spoke to you about the loaner laptop. Apparently 1 of the 2 worked fine and its just 20131105 that wasn't working when attempting to log into VPN (I think thats correct). Thank you! --	Add Attachment
Alix Karkanen	Mar 16, 2020 03:40 PM	I cannot find the tickets mentioned, but Savanna says that a tech came over to help set up VPN on two loaners, but said that one of the computers were set up wrong, and didn't fix the other	Add Attachment