Service Request Ticket

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Service Request Information

CONTACT	Name	Ryan, Cindy	Date	Mar 17, 2020 10:38 AM
	Department	Education & Leadership	Phone	88605
	Location		Email	ryanc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20170668 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple 13-inch MacBook Pro, Space Gray #MPXT2LL/A
	Serial No.	C02W248DHV29	Location	PDR
	CPU	Intel Core i5(2.3GHz dual-core, 64MB eDRAM)
	OS	MAC OS X 10.13 (High Sierra)	Software	MSDesktopEdOffice201*MAC XXXX2016005511;
	Wireless NIC	8C:85:90:A6:DE:A1
	Bluetooth NIC	8C:85:90:AB:78:0C

TECHS	Submitted by	John Rushing	Contact	rushingj@wou.edu	89242
	Primary Technician		Contact	ppuett16@wou.edu	88925

Tracking

Entered by	Date	Memo
Peter Puettmann			Email Public
Entered by	Date	Memo
Peter Puettmann	Oct 21, 2020 09:05 AM	Status changed from (3) Order in Process to (5) Completed	Add Attachment
Stephanie Magee	Oct 21, 2020 08:22 AM	she picked it up, is bringing webcam back next time shes here	Add Attachment
Lourdes Salazar	Oct 19, 2020 01:06 PM	Available Wednesday 10/21 at 8 am. for pickup	Add Attachment
Peter Puettmann	Oct 15, 2020 11:07 AM	Status changed from (5) Completed to (3) Order in Process	Add Attachment
Peter Puettmann	Oct 15, 2020 11:07 AM	left vm for availability	Add Attachment
Peter Puettmann	Oct 15, 2020 11:07 AM	Status changed from (3) Order in Process to (5) Completed	Add Attachment
Peter Puettmann	Oct 15, 2020 11:07 AM	left vm for availability	Add Attachment
Megan Thibeault	Oct 15, 2020 10:47 AM	Task reassigned to Peter Puettmann.	Add Attachment
Megan Thibeault	Oct 14, 2020 04:34 PM	Laptop came back from Apple today. They replaced the Display Assembly. Need new W# stickers. Sending this to Alix. After we have the stickers we can return to Cindy.	Add Attachment
Megan Thibeault	Oct 13, 2020 07:33 AM	Got an email from Apple, they have received the laptop and looking into the issue now.	Add Attachment
Megan Thibeault	Oct 01, 2020 01:43 PM	Put box in inbox by Joanies office for mail room to pick up	Add Attachment
Megan Thibeault	Oct 01, 2020 01:43 PM	Box came today for this macbook Tracking # 926899311214	Add Attachment
Megan Thibeault	Sep 30, 2020 08:55 AM	Peter is backing the laptop up	Add Attachment
Megan Thibeault	Sep 30, 2020 08:55 AM	Status changed from (2) Scheduled to (3) Order in Process	Add Attachment
Megan Thibeault	Sep 30, 2020 08:52 AM	Repair ID D469587404	Add Attachment
Megan Thibeault	Sep 30, 2020 08:42 AM	Called Apple, a box is being sent out for repair	Add Attachment
Peter Puettmann	Sep 29, 2020 08:43 AM	Task reassigned to Megan Thibeault.	Add Attachment
Peter Puettmann	Sep 29, 2020 08:43 AM	Need to contact Apple for warranty.	Add Attachment
Megan Thibeault	Jul 21, 2020 10:07 AM	Task reassigned to Peter Puettmann.	Add Attachment
Megan Thibeault	Jul 21, 2020 10:07 AM	Task reassigned to Peter Puettmann.	Add Attachment
Megan Thibeault	Jul 21, 2020 10:07 AM	User will be bringing in her laptop on August 4th, can you prep a loaner for her?	Add Attachment
Megan Thibeault	Jul 21, 2020 10:06 AM	**This is an email** Hi, Thanks for following up. No, I haven't been able to complete a back up yet, BUT I can in the next two weeks. Can I bring it in on August 4th, and will I get a loaner while you are working on it? Thanks, Cindy	Add Attachment
Megan Thibeault	Jul 21, 2020 09:32 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Megan Thibeault	Jul 21, 2020 09:32 AM	**This is an outgoing email** Hi Cindy, We were just following up with you regarding a service request that we have for you. (#75762) Description: Camera not working We were wondering if you have had time to back up your files? Your laptop is still under warranty and we would like to get your camera issue fixed. Thanks, Megan Thibeault	Add Attachment Public
John Rushing	Mar 17, 2020 10:39 AM	I gave her an old Logitech web camera to user for the new few days. She was going to work on clearing her desktop of files and she will get back to us on imaging her laptop.	Add Attachment
John Rushing	Mar 17, 2020 10:38 AM	Her laptop camera would not work, we tried resetting SMC, PRAM on her Mac Laptop. We tried rebooting and also using a different user. The camera is identified by the system and the green light indicator is on but no applications are getting video.	Add Attachment