Service Request Ticket

Service Request Information

CONTACT	Name	Franklin, Brittany	Date	Mar 19, 2020 10:38 AM
	Department	University Computing Solutions	Phone	89267
	Location		Email	newmanb@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20181018 (opens in a new window)	Bldg/Room	HL 2nd Floor
	Service Tag		Description	Apple 27-inch iMac with Retina 5K Dispay #Z0VQ
	Serial No.	SC02YN263JV3X	Location	HL 2nd Floor Alcove, replacing W#20130152
	CPU	intel i5 (3.0 GHz, 6-Core, 8th GEN)
	OS	MAC OS X 10.14 (Mojave)	Software	TRANSFER from W#20130152: Roxio Toast Titanium v11 from P0092312 UPGRADED to Roxio Toast Titanium v15 P0104356 UPGRADED to v17 UCS2018009107; QuickTime 7 Pro for MAC from P0057077;
	Wired NIC	38:F9:D3:10:D3:7D
	Wireless NIC	38:F9:D3:D2:AC:F0
	Bluetooth NIC	38:F9:D3:D0:CE:CD

TECHS	Submitted by	Brittany Franklin	Contact	franklinb@wou.edu	89267
	Primary Technician		Contact	kreynoso15@wou.edu	88925

Entered by	Date	Memo
Katherine Reynoso			Email Public
Entered by	Date	Memo
Katherine Reynoso	Mar 23, 2021 02:35 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Katherine Reynoso	Mar 23, 2021 02:35 PM	This one is done.	Add Attachment
Katherine Reynoso	Mar 09, 2021 03:37 PM	I've started the reimage for this.	Add Attachment
Katherine Reynoso	Dec 09, 2020 03:36 PM	Sophos isn't installed, but won't let be install it.	Add Attachment
John Rushing	Dec 09, 2020 01:01 PM	Task reassigned to Katherine Reynoso.	Add Attachment
John Rushing	Dec 09, 2020 01:01 PM	Can you take a look at this, I think it may need Sophos re-installed	Add Attachment
Brittany Franklin	May 14, 2020 03:32 PM	Hey John, I'm wondering if maybe Sophos doesn't have permission on this one?	Add Attachment
Brittany Franklin	May 14, 2020 03:31 PM	Task reassigned to John Rushing.	Add Attachment
Katherine Reynoso	Mar 20, 2020 08:25 AM	Task reassigned to UCS Tech.	Add Attachment
Katherine Reynoso	Mar 19, 2020 03:36 PM	This computer's library is broken and the computer will need to be reimaged. Sophos wouldn't install correctly.	Add Attachment
Katherine Reynoso	Mar 19, 2020 12:08 PM	Task reassigned to Katherine Reynoso.	Add Attachment
Brittany Franklin	Mar 19, 2020 10:38 AM	This Mac is running Mojave, so it could be that the Sophos services just don't have permissions. May need to involve John in this one. This computer is in the library. Tamper Protection Code: 475427528729	Add Attachment