Service Request Ticket - # 75778

Service Request Information

CONTACT Name Franklin, Brittany   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 19, 2020 10:45 AM
Department University Computing Solutions Phone 89267
Location Email newmanb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20171106[Edit Inv] (opens in a new window) Bldg/Room NS 017
Service Tag CSMDRP2 Description Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz)
Serial No. CSMDRP2 Location NS017 LAB (replacement before FALL2018)

CPU Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 201* from XXXX2017006552;

Wired NIC 54:BF:64:5D:26:CF

TECHS Submitted by Brittany Franklin Contact franklinb@wou.edu 89267
Primary Technician Contact thibeaultm@wou.edu 88925

Tracking

Entered by Date Memo
Megan Thibeault
Email

Public
Entered by Date Memo
Megan Thibeault Jul 21, 2020 09:46 AM 
Task reassigned to Megan Thibeault.
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Megan Thibeault Jul 21, 2020 09:46 AM 
Task reassigned to Megan Thibeault.
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Megan Thibeault Jul 21, 2020 09:46 AM 
Checked Sophos and its happy now
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Katherine Reynoso Mar 20, 2020 08:24 AM 
Task reassigned to UCS Tech.
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Katherine Reynoso Mar 19, 2020 12:09 PM 
Task reassigned to Katherine Reynoso.
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Brittany Franklin Mar 19, 2020 10:45 AM 
Some Sophos services aren't running on w20171106.
May need just a reboot, or may need to be reinstalled.

Tamper Protection Code:
909606317599
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