Service Request Ticket - # 75779

Service Request Information

CONTACT Name Franklin, Brittany   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 19, 2020 10:53 AM
Department University Computing Solutions Phone 89267
Location Email newmanb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20170934[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple 27in iMac Retina5K 3.8GHz quad i5 #MNED2LL/A
Serial No. C02WL2LNJ1GJ Location PDR 2023 Giveaway

CPU Intel Core i5(3.8GHz quad-core)


OS MAC OS X 10.13 (High Sierra) Software Microsoft Desktop Education license allows install of Office 201* for MAC XXXX2017006552; Adobe FULL MAC CC Suite [SHARED DEVICE] June2019 Order#11274;

Wired NIC 24:F6:77:1A:2C:A2


Wireless NIC 78:7B:8A:D7:74:6E


Bluetooth NIC 24:F6:77:1A:2C:A3

TECHS Submitted by Brittany Franklin Contact franklinb@wou.edu 89267
Primary Technician Contact ellism@wou.edu 88629

Tracking

Entered by Date Memo
Michael Ellis
Email

Public
Entered by Date Memo
Michael Ellis Dec 23, 2021 01:46 PM 
Status changed from (1) Pending to (5) Completed
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Michael Ellis Dec 23, 2021 01:46 PM 
Task reassigned to Michael Ellis.
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Megan Thibeault Jul 21, 2020 09:46 AM 
Still an issue
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Katherine Reynoso Mar 20, 2020 08:24 AM 
Task reassigned to UCS Tech.
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Katherine Reynoso Mar 19, 2020 12:10 PM 
Task reassigned to Katherine Reynoso.
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Brittany Franklin Mar 19, 2020 10:53 AM 
The Sophos alert just needs to be cleared manually from the console on W20170934.

Tamper Protection Code:
994884187809
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