Service Request Ticket - # 75780

Service Request Information

CONTACT Name Liu, Jie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 19, 2020 10:55 AM
Department Computer Science Division Phone 88989
Location Email liuj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20170856[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag B6D8SN2 Description XPS 13 2in1 (i7-7Y75, 16GB, 512GB SSD, 13.3 touch)
Serial No. B6D8SN2 Location PDR

CPU Intel Core i7-7Y75 (up to 3.6GHz, 4M cache, 4.5W)


OS Windows 10 Enterprise 64bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2017006552;

Wireless NIC B8:08:CF:D8:10:99


Bluetooth NIC B8:08:CF:D8:10:9D


AUX NIC 10:65:30:A3:C2:31

TECHS Submitted by Brittany Franklin Contact franklinb@wou.edu 89267
Primary Technician Contact thibeaultm@wou.edu 88925

Tracking

Entered by Date Memo
Megan Thibeault
Email

Public
Entered by Date Memo
Megan Thibeault Jul 21, 2020 11:43 AM 
Task reassigned to Megan Thibeault.
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Megan Thibeault Jul 21, 2020 11:43 AM 
Status changed from (7) Waiting for Contact to (5) Completed
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Megan Thibeault Jul 21, 2020 11:43 AM 
Emailed with Jie, he rebooted and the Sophos is good to go!!
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Megan Thibeault Jul 21, 2020 09:49 AM 
Status changed from (1) Pending to (7) Waiting for Contact
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Megan Thibeault Jul 21, 2020 09:49 AM 
****This is an outgoing email****
Hi Jie,

I need some additional information regarding service request #75780

Description: Reboot needed for Sophos

We need you to reboot your computer for a Sophos update to complete. Please let us know once you have done that. 

Take care,
Megan
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Brittany Franklin Mar 19, 2020 10:55 AM 
May need to just contact the user to reboot their computer. After a reboot, Sophos should be happy.
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